A fantastic opportunity to join our small team within our medical centre, where you will work towards your Customer Service Practitioner Apprenticeship Standard.
30 hours a week
Tuesday 1 July
Duration: 1 year 4 months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Dealing with patient queries
* Booking appointments
* Dealing with incoming/outgoing post
* Prescription Administration
* Administration of new patients
Where you’ll work
TRENTHAM MEWS MEDICAL CENTRE
EASTWICK CRESCENT
TRENTHAM
STOKE-ON-TRENT
ST4 8XP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STOKE ON TRENT COLLEGE
Your training course
Customer service practitioner (level 2), equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
* Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The training will take place within the workplace with visits from your allocated Skills Coach.
Requirements
GCSE in:
* Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Non-judgmental
* Use of Microsoft Products
Other requirements
Hours could change due to business needs. Open to flexible working hours.
About this company
Trentham Mews Medical Centre provides care to over 4000 patients. We have a friendly administration team of 4 who will look forward to working with you.
After this apprenticeship
* Progression into a Level 3 Apprenticeship upon successful completion of the Level 2 Apprenticeship.
The contact for this apprenticeship is:
STOKE ON TRENT COLLEGE
Rachel Ferneyhough
rachel.ferneyhough@stokecoll.ac.uk
The reference code for this apprenticeship is VAC1000303888.
Apply now
Closes on Wednesday 30 April 2025.
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
#J-18808-Ljbffr