JOB TITLE: CCTV Controller LOCATION: The Dolphin Centre, Poole PAY RATE: £12.94 per hour SHIFT PATTERN: 4 on 4 off, 42 hours per week OVERVIEW OF JOB DESCRIPTION The CCTV Controller is accountable to the Security Supervisor for the support, management, and delivery of Security within the Shopping Centre environment. The CCTV will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site KEY RESPONSIBILITIES • Manage all control room procedures in line with the CCTV codes of practice. • Support and provide guidance to other site-based Centre staff. • Supervise Security Officers to ensure that company procedures are always followed and adhered to. • To liaise closely with statutory authorities and security supervisor with dealing with incidents and the provision of information. • Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment. • Continual management and monitoring/policing of site radio systems. • Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies. • Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed. • Diligent management and maintenance of records/reference materials including Health & Safety records, Incident Reports, and site occurrence book. • Ensuring strict compliance to GDPR and associated regulations. • Manage and monitor access & egress to and from the service yards and management office. • Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff. • To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. • To provide professional advice and support to the Security Supervisor in security related matters. • Maintain standards and welfare amongst all team member accordance with the company policies and values. • Support the Security Supervisor to ensure the necessary security audits are undertaken and any non- compliance highlighted and managed to completion. • To manage excellent relationships with our client, our suppliers and other partners. • To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. • Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard. • To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. • To deal efficiently and effectively with emergencies including but not only, fire and bomb scares ensuring the Centre Team are always kept fully informed. • Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to. • Ensure a timely response to all security issues and events. • Any other reasonable duties as requested by your line manager. • N.B – Core tasks are as above, although this list is not exhaustive. REQUIRED SKILLS AND EXPERIENCE • Experience in corporate / retail security is desirable • Experience in customer service is desirable • Good organisational skills • Excellent communication skills are required both written and verbal • Well presented, and high grooming standards • Outgoing and friendly with a can-do attitude • Reliable & punctual • Computer skills to include basic knowledge of MS Office QUALIFICATIONS • SIA and DS licens Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our careers page ABOUT US ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 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