We are working closely alongside a Local Authority in Islington to assist with the appointment of a Customer Service Agent, on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £19.05 - £24.95 per hour
Responsibilities:
* To deal with all customer interactions in a polite, friendly, and efficient manner.
* To use the relevant technology systems to provide high-quality accurate advice.
* To be readily identifiable as an Access Islington Advisor. To comply at all times with the dress code and/or to wear the uniform provided.
* To maintain records and produce statistics where necessary.
* To correctly handle incoming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
* To monitor personal performance in terms of agreed personal work targets.
Required Experience:
* Good experience of complex customer service delivery either face-to-face or on the telephone, dealing with the public directly in a service provider environment.
* Experience of working with a diverse community in a resident-focused environment.
* Experience of using IT & telephony systems and administrative procedures in a customer-focused organisation.
Please note:
* You should be available to work immediately or at short notice.
* You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Required Skills:
Discretion, Pay, Service Delivery, Statistics, LTD Records, Customer Service, Business
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