Job summary Westway Medical Centre is a friendly GMS suburban practice in Maghull, Sefton with approximately 10,000 patients managed through a partnership. We have a varied workforce including general practitioners, pharmacist, ANP, practice nurses, managers and administrators. As a training practice we train GPs, ACPs, pharmacists, medical students and apprentices. We are highly involved in our PCN and benefit from physiotherapy, psychology, paramedics, care navigators and social prescribers. Our values are Training, Innovation, Collaboration and Kindness (TICK). We seek to excel in all we do from the basis of strong team dynamics, mutual support and resilience. Strong internal governance and innovation has enabled us to be consistently high QOF and Local Quality Contract achievers. Our 2024 patient satisfaction score was 89%. As a practice we have spearheaded a number of initiatives that have impacted our local area including care planning (I Care & Share), quality assurance (cqc-ready.org) and Neighbourhood Integrated Care Teams. We are recognised by iMerseyside as a digital exemplar. We seek to utilise patient feedback and population data to drive quality improvement using ratified methodology. We are looking for a Practice Manager who shares our vision and values and would be excited to join us on this journey. Main duties of the job Ensure the practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and manage effective appointment systems. Be responsible for the finances' of the practice and support the partners to develop and implement processes to achieve clinical targets of QOF and enhance services. Overall responsibility of all aspects of HR, recruitment and selection of staff working, including contracts of employment and job descriptions. Keep abreast of current affairs and identify potential opportunites and threats. Formulate objectives and research and develop ideas for future practice development. About us Westway Medical Centre is a friendly GMS suburban practice in Maghull, Sefton with approximately 10,000 patients managed through a partnership. We have a varied workforce including general practitioners, pharmacist, ANP, practice nurses, managers and administrators. As a training practice we train GPs, ACPs, pharmacists, medical students and apprentices. We are highly involved in our PCN and benefit from physiotherapy, psychology, paramedics, care navigators and social prescribers. Our values are Training, Innovation, Collaboration and Kindness (TICK). We seek to excel in all we do from the basis of strong team dynamics, mutual support and resilience. Strong internal governance and innovation has enabled us to be consistently high QOF and Local Quality Contract achievers. Our 2024 patient satisfaction score was 89%. Date posted 28 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0440-25-0000 Job locations Westway Maghull Liverpool L31 0DJ Job description Job responsibilities Key responsibilities Patient Services Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and manage effective appointment systems. Routinely monitor and assess practice performance against patient access and demand targets. Oversee patient liaison regarding patient participation group and handling of complaints Finance Responsible for the finances of the practice Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services. Directly contribute to profit improvement by exploring areas for increasing income and reducing costs. Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and the ICB. Develop and control practice of budgets and financial systems. Prepare financial budgets and cash-flow forecasts. Liaise with the accountant, bank, and business insurance companies as appropriate or as directed by the Partners. Oversee the administration of the NHS Pension and Stakeholder Pension Schemes Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Manage the Partners drawings in consultation with the accountant. Human Resources Overall responsibility for all aspects of HR Recruitment and selection of staff working, including contracts of employment and job descriptions. Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary. Awareness of current employment legislation Development and maintenance of good employee/employer relationships Ensuring that members of the existing staff team are aware of any changes that occur in the practice. To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively To implement pay rises/scales and increments at the appropriate time. Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care. To ensure that suitable facilities are available to enable all staff to work within the practice. Be responsible for the health and safety policy and its implementation. Facilitate the development of a multi-disciplinary effective primary health care team. Liaise with HR support team Strategic Planning Keep abreast of current affairs and identify potential opportunities and threats. Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate. Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives. Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN. Formulate objectives and research and develop ideas for future practice development. To represent the practice at PCN, federation, locality, and ICS meetings when required To make recommendations to the Partners for practice development about enhancing patient services and potential sources of income Lead and coordinate projects within the practice. Information Technology Ensure the update of appropriate information governance systems. Ensure all Practice IT and telephone systems are functioning effectively. Ensure the IG and DSP toolkit requirements are met. Keep abreast of new technology and ensure existing IT is used to its full potential. Premises and Equipment Manage day to day aspects of the premises Ensure the premises are safe, functional and enjoyable to work in Represent the practice to the property owners Liaise with NHSE in notional rent review. Ensure equipment is maintained, functional and safe Help oversee planning and premises development projects. CQC/Compliance Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready. Ensure the practice maintains compliance with its NHSE contractual obligations Communication Ensure compliance with the latest NHS recommendations and GDPR. Understand the practice communication systems. Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations. Represent the practice at meetings and seminars. Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation. Present a professional image and always promote the practice. Share skills and expertise with others. Work with and support the PCN manager to ensure healthcare is maximised and undertake supporting PCN managerial duties as required. Job description Job responsibilities Key responsibilities Patient Services Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and manage effective appointment systems. Routinely monitor and assess practice performance against patient access and demand targets. Oversee patient liaison regarding patient participation group and handling of complaints Finance Responsible for the finances of the practice Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services. Directly contribute to profit improvement by exploring areas for increasing income and reducing costs. Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and the ICB. Develop and control practice of budgets and financial systems. Prepare financial budgets and cash-flow forecasts. Liaise with the accountant, bank, and business insurance companies as appropriate or as directed by the Partners. Oversee the administration of the NHS Pension and Stakeholder Pension Schemes Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Manage the Partners drawings in consultation with the accountant. Human Resources Overall responsibility for all aspects of HR Recruitment and selection of staff working, including contracts of employment and job descriptions. Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary. Awareness of current employment legislation Development and maintenance of good employee/employer relationships Ensuring that members of the existing staff team are aware of any changes that occur in the practice. To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively To implement pay rises/scales and increments at the appropriate time. Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care. To ensure that suitable facilities are available to enable all staff to work within the practice. Be responsible for the health and safety policy and its implementation. Facilitate the development of a multi-disciplinary effective primary health care team. Liaise with HR support team Strategic Planning Keep abreast of current affairs and identify potential opportunities and threats. Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate. Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives. Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN. Formulate objectives and research and develop ideas for future practice development. To represent the practice at PCN, federation, locality, and ICS meetings when required To make recommendations to the Partners for practice development about enhancing patient services and potential sources of income Lead and coordinate projects within the practice. Information Technology Ensure the update of appropriate information governance systems. Ensure all Practice IT and telephone systems are functioning effectively. Ensure the IG and DSP toolkit requirements are met. Keep abreast of new technology and ensure existing IT is used to its full potential. Premises and Equipment Manage day to day aspects of the premises Ensure the premises are safe, functional and enjoyable to work in Represent the practice to the property owners Liaise with NHSE in notional rent review. Ensure equipment is maintained, functional and safe Help oversee planning and premises development projects. CQC/Compliance Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready. Ensure the practice maintains compliance with its NHSE contractual obligations Communication Ensure compliance with the latest NHS recommendations and GDPR. Understand the practice communication systems. Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations. Represent the practice at meetings and seminars. Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation. Present a professional image and always promote the practice. Share skills and expertise with others. Work with and support the PCN manager to ensure healthcare is maximised and undertake supporting PCN managerial duties as required. Person Specification Qualifications Essential A levels or equivalent Desirable Degree in Business Management or equivalent Any other relevant qualification such as ILM, CMI etc Experience Essential Experience working with the general public NHS experience Experience at dealing with complaints from customers/patients Leadership experience (worked in and managed a team) Driving or delivering change within a business HR Experience to include: -Appraisal meetings -Disciplinary/ Grievance hearings -Performance Management -Sickness Management -Staff training -Staff Development Planning Desirable Experience working in a healthcare setting Experience of working in Primary Care Health and Safety Management to include: -Risk assessments -Accident Reporting -GDPR Track record on delivery of organisational objectives Track record on delivery of contracts Knowledge and skills Essential Strong IT Skills including -Ability to write and complete reporting. -Use Excel for tracking and Understanding of how to work effectively in a fast-paced environment Delegations Skills Prioritisation and Planning Problem solving and analytical skill Ability and skill to lead and motivate a team, creating a positive environment. Proven Leadership skill Excellent communications skills Desirable EMIS user Understanding of General Practice Contracts Understanding of NHS Pension scheme Finance management skills including ability to perform cashflow analysis Person Specification Qualifications Essential A levels or equivalent Desirable Degree in Business Management or equivalent Any other relevant qualification such as ILM, CMI etc Experience Essential Experience working with the general public NHS experience Experience at dealing with complaints from customers/patients Leadership experience (worked in and managed a team) Driving or delivering change within a business HR Experience to include: -Appraisal meetings -Disciplinary/ Grievance hearings -Performance Management -Sickness Management -Staff training -Staff Development Planning Desirable Experience working in a healthcare setting Experience of working in Primary Care Health and Safety Management to include: -Risk assessments -Accident Reporting -GDPR Track record on delivery of organisational objectives Track record on delivery of contracts Knowledge and skills Essential Strong IT Skills including -Ability to write and complete reporting. -Use Excel for tracking and Understanding of how to work effectively in a fast-paced environment Delegations Skills Prioritisation and Planning Problem solving and analytical skill Ability and skill to lead and motivate a team, creating a positive environment. Proven Leadership skill Excellent communications skills Desirable EMIS user Understanding of General Practice Contracts Understanding of NHS Pension scheme Finance management skills including ability to perform cashflow analysis Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Westway Medical Centre Address Westway Maghull Liverpool L31 0DJ Employer's website https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)