Reporting to the HR Shared Service Manager, you will provide first line support for day-to-day HR queries and advise in line with the company policies and procedures. Providing a high level of customer service to all stakeholders in line with agreed Service Level Agreements.
Key responsibilities:
* Provide exceptional customer service to employees and managers, answering employee inquiries and concerns and resolving issues in a timely and professional manner.
* Provide relevant stakeholders with first line advice, guidance, and support on ER related activity (Including performance management, absence management, conduct challenges, grievance process, disciplinary process and family friendly processes), ensuring the organisation's compliance with employment laws and regulations. Involvement will exclude any capability processes, direct management of long term sick absence cases, suspension, dismissals, gross misconduct and discrimination.
* Maintain accurate and up to date records using the Company’s internal HR and Payroll Systems and the intranet to record data and ensure data integrity and confidentiality.
* Ensure that all personnel files are compliant with GDPR guidelines.
* Ensure Line Managers are using the Company’s recruitment system to recruit as per Company procedure, challenge where this is not taking place and guide on best practice.
* Ensure Line Managers have the tools and supporting documentation to deliver a successful induction for all new starters and carry out the HR element of the standard induction process.
* Promote the Group support offering that is available to individuals and advise and signpost to these services.
* Advise and guide Line Managers to take any necessary next steps as a result of performance development discussions, escalating any concerns to HR Advisers/HR Business Partners where action has not been taken.
* Work with the payroll team to ensure all necessary documentation is compiled ahead of the monthly/weekly payroll run.
* Actively take initiative for own learning (Including keeping up to date on employment law updates).
* Coach and support Line Managers on HR Processes.
* The role is subject to change based on the evolution of the HR Shared Service Centre and the supporting technology.
To be successful in the role, we are looking for:
* Previous HR experience in a similar role.
* An understanding of core HR policies, processes, and legislation to be able to confidently advise and guide on ER cases.
* Highly organised and flexible with the ability to reprioritise at short notice to meet the needs of the business.
* Demonstrate a strong attention to detail.
* Experience of dealing with multiple stakeholders.
* Professional in dealing with internal and external customers and demonstrates a high level of customer focus.
* Able to respond to queries and concerns in a friendly, helpful and professional manner.
* A team player who strives to actively help others.
* Excellent communication and interpersonal skills.
* Proactive, self-motivated and seeks to improve processes.
* Strong problem-solving and decision-making skills.
* Proficient in MS Office, HR information systems, and other relevant software applications.
* High degree of discretion and confidentiality required.
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