Reporting to the HR Shared Service Manager, you will provide first line support for day-to-day HR queries and advise in line with the company policies and procedures. Providing a high level of customer service to all stakeholders in line with agreed Service Level Agreements.
Key responsibilities:
* Provide exceptional customer service to employees and managers, answering employee inquiries and concerns and resolving issues in a timely and professional manner.
* Provide relevant stakeholders with first line advice, guidance, and support on ER related activity (Including performance management, absence management, conduct challenges, grievance process, disciplinary process and family friendly processes), ensuring the organisation's compliance with employment laws and regulations. Involvement will exclude any capability processes, direct management of long term sick absence cases, suspension, dismissals, gross misconduct and discrimination.
* Maintain accurate and up to date records using the Company’s internal HR and Payroll Systems and the intranet to record data and ensure data integrity and confidentiality.
* Ensure that all personnel files are compliant with GDPR guidelines.
* Ensure Line Managers are using the Company’s recruitment system to recruit as per Company procedure, challenge where this is not taking place and guide on best practice.
* Ensure Line Managers have the tools and supporting documentation to deliver a successful induction for all new starters and carry out the HR element of the standard induction process.
* Promoting the Group support offering that is available to individuals and advise and signpost to these services.
* Advise and guide Line Managers to take any necessary next steps as a result of performance development discussions, escalating any concerns to HR Advisers/HR Business Partners where action has not been taken.
* To work with the payroll team to ensure all necessary documentation is compiled ahead of the monthly/weekly payroll run.
* Actively take initiative for own learning. (Including keeping up to date on employment law updates).
* Coaching and supporting Line Managers on HR Processes.
* The role is subject to change based on the evolution of the HR Shared Service Centre and the supporting technology.
To be successful in the role, we are looking for:
* Previous HR experience in a similar role.
* An understanding of core HR policies, processes, and legislation to be able to confidently advise and guide on ER cases.
* Highly organised and flexible with the ability to reprioritise at short notice to meet the needs of the business.
* Demonstrate a strong attention to detail.
* Experience of dealing with multiple stakeholders.
* Professional in dealing with internal and external customers and demonstrates a high level of customer focus.
* Able to respond to queries and concerns in a friendly, helpful and professional manner.
* A team player who strives to actively help others.
* Excellent communication and interpersonal skills.
* Proactive, self-motivated and seeks to improve processes.
* Strong problem-solving and decision-making skills.
* Proficient in MS Office, HR information systems, and other relevant software applications.
* High degree of discretion and confidentiality required.
We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first.
Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates.
We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.
As part of working for Barratt Redrow PLC and specifically for this role we offer:
* Competitive Bonus Scheme
* Private Medical Insurance - Single Cover
* Annual Health Assessment
* 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.
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