Purpose of the Role
The purpose of the Security Team Leader role is to take responsibility for setting the standard and lead your team to deliver an exceptional customer service. You will have direct line management responsibility for a large-scale multifunctional team. The role will involve developing and delivering our service model in line with our strategic organisational objectives to become an "employer of choice".
You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.
You will proactively champion brand initiatives through clear communication, coaching and engagement with the delivery teams. You will be able to build strong working relationships with external agencies and stakeholders.
You will have enhanced customer relationship skills. You will have the ability to act decisively with an uncompromising eye for detail. You will be capable of managing from the floor and not from a desk.
Key Responsibilities
Behavior and culture:
1. You have a sharp vision for the application of World Class Service in all endeavors. You lead by example, uplifting the team, and instill a passion for excellence in delivering customer service. World Class Service not only relates to our customers, but to all stakeholders, including contractors, retailers, and colleagues.
2. You promote our operational focus on comp...