Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: Nottingham City Centre Store
Department: Retail
Reporting to: Store Manager
Closing Date For Applications: 14th March 2025
About The Role
Reporting to the Store Manager, the Retail Assistant will assist customers with purchases in store and over the telephone offering the highest levels of customer service while maintaining high store standards.
The Perks Of The Job
* Opportunity to access tickets for events at The City Ground.
* Employee Assistance Programme.
* Access to high street and gym discounts.
* Discount within our Club shop.
* Free on-site parking.
Key Tasks And Responsibilities
* Serve and advise customers and help to find the goods they want.
* Handle payments by card.
* Professionally handle complaints, even when working with difficult situations.
* Exceed customer expectations by going the extra mile in unique situations.
* Demonstrate a friendly style and work effectively under pressure.
* Advise on the availability of stock and any special promotions.
* Provide information on products and prices.
* Replenish stock and ensure goods are attractively displayed.
* Shirt printing.
What Are We Looking For
* Ability to work as part of a team.
* Effective communication skills with different types of customers.
* Enjoy working with the public.
* Polite and helpful manner.
* Confidence in dealing with difficult situations.
* Basic mathematical skills for payments and stock checks.
* Comfortable using computerized equipment such as tills and data entry systems.
* Stamina and the ability to be flexible and adaptable.
* Reliability and trustworthiness.
* Ability to work on own initiative.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximize their potential and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Disability Confident Committed Employer
We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
#J-18808-Ljbffr