One of our national clients is seeking a RTA Claims Handler to join their Liverpool team which handles pre-litigated motor claims, including personal injury, from inception to settlement.
The role:
* Ensure high levels of service and productivity are consistently delivered.
* Maintain and input accurate case data and ensure proper data maintenance.
* Communicate effectively with clients and respond to inquiries.
* Collaborate with colleagues to support team goals and deliver excellent service.
* Mentor and provide technical guidance to junior team members as needed.
* Audit case files periodically to maintain quality standards.
Key Requirements:
* Experience with motor Personal Injury claims under the predictive costs regime.
* Familiarity with the MOJ portal stages 1 and 2 and pre-litigation process.
* Proficiency in Microsoft Word, Excel and email.
* Strong attention to detail, organisational skills and negotiation abilities.
* Effective communication skills and customer service experience.
* Prior mentoring experience is advantageous.
Benefits:
1. Company wide hybrid policy with 1 day of office attendance per week.
2. 20-25 days annual leave (depending on role) with an option to sell or buy additional holiday
3. Pension plan
4. Private Medical insurance that provides options for yourself and your family (depending on your role).