Job Summary
The Reception Manager is responsible for the efficient management and direction of the reception team and its associated functions:
* Ensuring all reception duties are performed effectively and to the required standard
* Meeting the objectives of the practice in accordance with agreed procedures, protocols and timescales
* Carrying out other duties as directed by the management team and reporting to the Practice Manager as necessary.
* The Reception Manager will be part of a team committed to providing a high quality service to our practice population.
Main Duties of the Job
In addition, the Reception Manager will:
* Lead by example, being courteous, approachable and supporting the wider CMP team to help ensure the smooth and efficient running of the Practice and the services offered.
* Be proactive, have excellent organisational skills and be able to prioritise their own and others' workloads enabling them to meet deadlines effectively.
* Exhibit excellent communication skills and teamwork in a multidisciplinary environment, helping ensure quality and consistency.
* Liaise, communicate and develop sound professional relationships with the GPs, Nursing Team, Management Team, and staff working within the Practice as well as third parties and other organisations.
* Support the Practice Manager to oversee the team and be the most senior point of contact for the Team Leaders. This includes resolving day-to-day queries, helping organise rotas and work plans of the team.
* Oversee the planning and undertaking of the 1-2-1s for the team.
* Oversee absence reporting for the reception team.
About Us
Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000 patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.
We aim to:
* Provide high quality clinical care
* Meet our patients' needs
* Act with integrity and complete confidentiality
* Be courteous, approachable, friendly and accommodating
* Ensure we provide safe and effective services and environments
* Put patient care at the centre of what we do
* Maintain a motivated and skilled workforce
* Use feedback, monitoring and auditing to continuously improve our services
* Treat all patients and staff with dignity, respect and honesty
Date Posted: 09 April 2025
Pay Scheme: Other
Salary: £34,469.03 to £38,208.76 a year
Contract: Permanent
Working Pattern: Full-time
Reference Number: A1309-25-0005
Job Locations:
Patrixbourne Road, Bridge, Canterbury, Kent, CT4 5BL
Canterbury Medical Practice, Ethelbert Road, Canterbury, Kent, CT1 3NR
Littlebourne Surgery, Court Hill, Littlebourne, Canterbury, Kent, CT3 1TX
Job Description Responsibilities:
The full job description and person specification for Reception Team Manager can be viewed in the attached document.
Person Specification
Skills Essential:
* Excellent communication skills (written and oral)
* Strong IT skills (generic)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning and Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Desirable:
* EMIS Web user skills
Qualifications Essential:
* GCSE English (C or above) and at least three others
Desirable:
* Educated to A-level / equivalent or higher, with relevant experience
* AMSPAR Qualification
* NVQ Level 2 in Health and Social Care
* Leadership and / or Management Qualification
Experience Essential:
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
* Experience of leading / managing a team
Desirable:
* Experience of providing appraisal writing and staff development
Personal Qualities Essential:
* Polite and confident
* Flexible and cooperative
* Motivated
* Initiative and judgement (knowing when to ask for help)
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details:
Employer Name: Canterbury Medical Practice
Address:
Patrixbourne Road, Bridge, Canterbury, Kent, CT4 5BL
Employer's Website: https://www.canterburymedicalpractice.nhs.uk/
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