Job Title:
National Operations Customer Service Advisor
Reporting to:
National Customer Service Manager
No. of Reports:
0
Job Purpose:
To develop and maintain all customer relationships at a high standard. Encourage new business by selling all of the benefits of the Speedy Freight service to current customers.
Ensure all KPI reporting for required customers is kept at a high standard of accuracy.
Management of new bookings onto the internal TMS system, and sourcing of external vehicles in line with company procedures.
Assist with new customer onboarding, including account creation onto the internal TMS system.
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