MAN Financial Services
Job Title: Customer Collections Administrator Salary: Starting from £24,327 Location: Swindon
• Agile working• Enhanced parental leave • Eligibility to annual bonus scheme• Access to a fantastic loan car scheme • 27 days annual leave plus bank holidays • Competitive pension• 4x basic salary life assurance
A Quote from Mike Corkeran our Credit Collections Manager
"I have worked for MAN Financial Services for over 13 years and have the pleasure of overseeing our Collections Team. We are the first interaction a customer experiences, and we continue to work with them throughout their journey, managing every aspect of the collections process. This is a fantastic opportunity for someone who loves responsibility, is organised, and enjoys delivering exceptional customer service".
In this role you will:
• Daily processing of all vehicle-related invoices.• Assist with the preparation and execution of weekly payment runs.• Serve as the primary point of contact for customers regarding failed payments or outstanding debts, ensuring prompt communication and resolution.• Maintain accurate and up to date records of account activity in relevant systems.• Negotiate and establish payment plans with customers to address failed collections, ensuring mutually agreeable solutions.• Work closely with other departments to resolve is...