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Alexander & Co. specialises in residential lettings, sales, and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell, or buy – we’re here to help.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Dunstable. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.
Key Responsibilities:
* Provide excellent telephone and written communication throughout the tenancy.
* Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
* If unresolved, communicate with the landlord with a solution and arrange works with contractors.
* Update all parties regularly via phone, email, or text, and log notes.
* Make regular 'well-being' calls to landlords.
* Work with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
* Ensure all properties comply with mandatory legislation and company policies.
* Coordinate with Property Inventory Clerks to ensure inspections are conducted and communicate with landlords and tenants accordingly.
* Contact landlords and tenants two weeks before vacation to explain check-out procedures and timelines.
* Manage non-managed deposits under the No Deposit Scheme.
* Ensure check-out procedures are followed and communications are sent via the Depositary site.
* Collaborate with team leaders and branch networks to understand reasons for lost units.
* Maintain high communication standards with internal and external customers.
What Are We Looking For:
* Professional telephone manner.
* Organizational skills, time management, and attention to detail.
* Full UK Driving License Required
What We Can Offer You:
* Opportunities for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
* Competitive salary and incentives.
* Quarterly and annual awards.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing with service.
* Excellent parental leave and newly introduced fertility policy.
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.
LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from agencies, and such submissions will not be considered.
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