Role: Dynamics Functional Consultant (Field Service, F&O)Rate: £550 p/d Inside IR35Location: Bath HQ - 1 day p/cm on siteDuration: 6 months We are seeking a highly experienced and motivated Dynamics 365 Functional Consultant to join our clients ERP team. This role will focus on delivering high-quality D365 solutions, with a particular emphasis on integrating Field Service and Finance & Operations functionality. Experience Required: Extensive experience (5 years preferred) in a Functional Consultant role, with a demonstrable focus on previous projects involving Central Engagement (CE), Finance & Operations (F&O), and, crucially, Field Service. Proven experience in end-to-end CRM/ERP implementations, with specific expertise in Field Service module configuration and integration. Deep understanding of Field Service business processes, including work order management, scheduling, dispatching, inventory management, and mobile capabilities. Experience integrating Field Service with other D365 modules (e.g., Sales, Customer Service, Finance) and external systems. Demonstrated ability to gather, document, and translate complex business requirements into system configurations and features, and effectively train users. Experience with data migration strategies and tools, specifically related to Field Service data. Responsibilities: Conduct detailed analysis of business processes, objectives, and pain points, with a focus on Field Service requirements, to gather and document a comprehensive fit-gap analysis for our Dynamics 365 services. Design and configure Microsoft D365 solutions, to meet specific business needs. Lead the integration of Field Service with other D365 modules and external systems, ensuring seamless data flow and process automation. Map existing and proposed business processes, provided by cross functional teams. Plan and execute data migration activities, including data cleansing, transformation, and import into D365, specifically for Field Service data (e.g., work orders, assets, resources). Develop and deliver training programs and documentation for end-users on the D365 system, with a focus on Field Service functionality and best practices. Provide post-implementation support, troubleshooting, and issue resolution for Dynamics 365 users, with a focus on Field Service related issues. Continuously evaluate the system's performance and identify opportunities for improvements and enhancements, particularly within the Field Service module. Provide performance metrics for review. Maintain clear and effective communication with business teams, project managers, and other stakeholders, ensuring project progress and alignment with client expectations. Create and maintain project documentation, design specifications, configuration changes, and training materials. Develop and implement custom plugins, workflows, and reports, as needed, to meet specific client requirements within Field Service. Support the business in managing the change associated with the adoption of new systems and processes, including user adoption strategies and change control procedures related to Field Service implementations.