Job summary Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator. This role will be supporting the Clinical Team and manage a team of 8 clinical team administrators. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, from referrals into Suffolk Wellbeing, making phone calls, updating patient records and general admin support to the clinical teams. Supervising the admin team, ensuring day to day tasks are updated, completing rota for admin team and supporting their needs. Main duties of the job Main duties of the job Previous administration experience is essential. Full training will be given for this role. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential. Supervisory/management experience essential. Essential criteria: Use of ICT applications/packages. Experience of working in a busy office. Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages. Dealing efficiently and politely with both internal and external customers in a confidential and confident manner. Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential. About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Date posted 06 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year gross per annum Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 246-COR6528104-A Job locations Child Health Centre Hospital Road Bury St Edmunds IP33 3ND Job description Job responsibilities Detailed job description and main responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Benefits included with this role are: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Please visit our Facebook and Twitter page NSFTjobs Job description Job responsibilities Detailed job description and main responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Benefits included with this role are: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Please visit our Facebook and Twitter page NSFTjobs Person Specification Qualifications Essential Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level. NVQ 3 Business Administration or equivalent or willing to work towards. NVQ 2 Customer Services or working towards Desirable Knowledge of Trust electronic record system Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through senior level. Skills Essential ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times Person Specification Qualifications Essential Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level. NVQ 3 Business Administration or equivalent or willing to work towards. NVQ 2 Customer Services or working towards Desirable Knowledge of Trust electronic record system Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through senior level. Skills Essential ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address Child Health Centre Hospital Road Bury St Edmunds IP33 3ND Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)