Technical Engineer Purpose of the Job: As Technical Engineer you will be responsible for preparing accurate, competitive and detailed technical quotes for our customers. Key Responsibilities/Duties: Promote health & safety in the workplace, constantly displaying excellent standards of personal safety, monitoring and challenging others when unsafe behaviours are observed. Ensure that you and any direct reports are aware of and behave in accordance with the company Health & Safety guidelines, policies and procedures. Deliver quotes within set timescales to maintain company’s customer service targets. Prepare load assessments and load calculations Specify standard off-the-shelf products, and also custom-made items designed specifically for relevant projects. Prepare lintel calculations at the customer’s request to satisfy building control authority. Answer technical phone queries, whilst serving the customer with the highest level of technical and customer service. Periodic office and site visits to develop customer relationships and to measure up/solve technical issues. Collate information and prepare clear and structured technical reports on findings from sites Ensure effective department and cross departmental communication at all times. Provide support to other departments when required Instil and maintain a customer service culture where the customer always comes first. This includes customer service culture for our internal and external customers To carry out other tasks as deemed necessary, that are within the job holder's capability. The Company reserves the right to make changes and update the job description in consultation with the job holder The Company IG Lintels is a longstanding player in the UK construction sector responsible for innovating the original open back lintel, which has now become the industry standard. Established in 1958, IG Lintels was acquired by the dynamic Keystone Group in 2006 and is based in Cwmbran (South Wales). The company has a strong brand reputation within the construction industry and is specified in many prestigious building contracts. Our Benefits Enhanced Pension Flexible Working Health & Wellbeing Programme Who We Are Documents