Application Deadline: 25 March 2025
Department: IT Services
Location: Bath, Somerset - Newton Park
Compensation: £29,179 - £32,546 / year
Description
We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team.
The University's endpoint environment comprises approximately 50% Apple and 50% PC platforms.
About the Role
Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, troubleshooting and resolving straightforward issues while escalating complex cases as needed.
Responsibilities include documenting service requests, assisting with diagnostics, testing solutions, and maintaining IT systems. You'll collaborate with wider IT teams, contribute to the IT support knowledge base, and support staff with digital technologies.
About You
You will have excellent, facilitative customer-facing skills with the ability to communicate effectively and pass on information to a wide range of specialists and non-specialists. You will provide support to students and staff over the phone, remotely and in-person.
You will have strong problem-solving skills and a keen interest in technology. You will be a good team player, have an extremely flexible approach to work and be able to use your own initiative where needed. To carry out this role, you will need to be located largely onsite at our Newton Park campus, with occasional travel to other campuses nearby.
Additional Information
Grade 5 - £29,179 - £32,546 per annum
Please note that as of April 2024, there has been a change in the UK's sponsorship threshold. Regrettably as the salary for this role falls beneath this, you will not be eligible for sponsorship therefore your application will automatically be rejected.
Staff Benefits
* Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme)
* Enhanced paid leave - 41 - 46 days (Full Time)
* Family friendly policies including hybrid working, flexible work environment, and on-site nursery
For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/
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