Support the Operations Manager, including recruitment of reception staff Deputise for the Operations Manager eg during annual leave Line manage, support, train and develop the Care Navigators and PAs Prepare staff weekly rota in a timely manner, ensuring adequate reception cover across sites Have a thorough knowledge of all reception-based and PA procedures Carry out PA role to a GP - this includes Safeguarding administration Point of contact for queries for reception and admin team, nurses and clinicians Support Care Navigators and PAs to signpost patients to the appropriate healthcare professional Responsible for day-to-day sickness reporting and return to work interviews of reception team Ensure staff adhere to practice policies including fire and health and safety Foster a positive team environment and encourage professional development Hold regular minuted meetings with staff as agreed with Operations Manager Ensure effective communication within the team and with other departments Maintain confidentiality and data protection standards Provide support and guidance to the reception team during busy periods Work in accordance with the policies and procedures established by the Practice Answer incoming phone calls, transferring calls or dealing with callers requests appropriately Input data into the patients healthcare records as necessary Deal with queries and arrange appointments regarding services offered by the practice Ensure reception processes are followed for eg accepting deliveries, processing Path Links, scanning letters and test results onto medical records, home visiting protocol, photocopying, registering of new or temporary patients, SARs, insurance orsolicitors letters and DVLA forms, public health campaigns eg flu Process eConsults to the appropriate healthcare professional or administrator Have an understanding of the duty GP role and operate within the surgery protocol Ensure reception and waiting areas are tidy and clean, including maintained noticeboards 0800 starts to include: opening the surgery, turning on PCs, wallboard and check in screens, responding to emergency line - or ensure trained rotad staff to do this. Ensure cover for opening and locking both surgery sites including The Old Dispensary Demonstrate flexibility ie if asked to work in other areas This job description represents the range of duties required of the post-holder at the time of issue. It is not an inflexible specification and may be reviewed according to need.