Customer Service AdvisorFull Time / PermanentChandler's Ford Churches Fire and Security Ltd is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking someone to join them as a Customer Service Advisor to work from our newly refurbished state of the art Head Office in Chandlers Ford. The Role of a Customer Service Advisor:
* To act as a point of contact for all customers and deal with initial enquires
* To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
* To provide a high level of customer service at all times
* To manage high levels of inbound and outbound calls
* To manage administrative tasks to ensure the CRM is updated with the relevant information
* To take ownership of the customer query and see it through
The ideal candidate for a Customer Service Advisor:
1. Confident in dealing with difference customers over the phone
2. To take pride in delivering excellent customer service to new and existing customers
3. To be a strong communicator when liaising with other departments
4. To be able to build relationships with other stakeholders and...