Summary
We are looking for someone with a passion to create social media content, maximise interactions and market our company’s services. If you think you can help to tell our social care story, linking up with potential partners and promoting our services, then please get in touch.
Wage
£12,313.60 a year
£6.40 per hour - 16–18 years old. Over 19 - £6.40 per hour for the first year before going onto minimum wage.
Training course
Business administrator (level 3)
Hours
Monday to Friday in the office, 09:00 - 17:00. 30 minutes daily for lunch.
37 hours a week
Possible start date
Monday 17 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Apprentice Social Media Content Creator & Business Support
This role involves creating and scheduling engaging content across various social media platforms, monitoring audience interactions, analysing performance metrics and staying updated on social media trends. You will support with Willow Tree Group’s digital marketing strategy. You will also support the day-to-day operations of Willow Tree Group by performing administrative tasks while actively learning about various business functions through on-the-job training to gain a comprehensive understanding of social care and business administration practices.
Key responsibilities:
Content creation:
* Drafting engaging posts, generating creative visuals and developing video content for various social media platforms aligned with our brand
Content calendar management:
* Planning and scheduling social media posts across different platforms according to a content calendar.
Community management:
* Responding to comments and messages on social media, addressing client queries and fostering positive online interactions
Social media analytics:
* Tracking key performance indicators (KPIs) like reach, engagement, and impressions to analyse campaign effectiveness and identify areas for improvement
Market research:
* Identifying relevant social media trends, competitor analysis and audience demographics to inform strategy
Social media platform management:
* Maintaining and updating company social media profiles across platforms like LinkedIn and Facebook
Campaigns:
* Execution of social media marketing campaigns, including promotion and tracking
Visual design skills:
* Understanding of graphic design principles to create visually appealing social media graphics
Collaboration:
* Working closely with the wider team to align social media strategy with overall brand objectives
Office Administration:
* Answering phone calls and directing queries
* Managing email correspondence
* Scheduling appointments and meetings
* Maintaining filing systems and records
* Data entry and updating spreadsheets
* Preparing and distributing documents
Communication and Coordination:
* Liaising with internal and external stakeholders
* Coordinating logistics for meetings and events
* Assisting with project management tasks
Learning and Development:
* Participating in formal training programs related to business administration
* Shadowing experienced staff members in different departments
* Completing assigned learning modules and assessments
Basic Analysis and Reporting:
* Compiling data for basic reports
* Analysing trends and identifying patterns in data
Where you’ll work
Willow Tree Group
Unit 4
The Aquarium, King Street
Market Place, Reading
RG1 2AN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABM TRAINING (UK) LTD
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* On the job training with the employer whilst working towards an apprenticeship standard including Functional Skills if appropriate.
* Regular work-based assessments/observations carried out by ABM Training Tutor Assessor, to determine competency and meet with Awarding Body standards
More training information
* Potential for full time employment for the right candidate
* There are opportunities to progress onto other qualifications
* Many employers retain apprentices in full/part time positions
* The Qualifications you gain can also help you to get into higher education or other employment
Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
Requirements
Essential qualifications
GCSE in:
* English (grade 9-4)
* Maths (grade 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Creative
* Initiative
Other requirements
***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION*** If you do not meet the criteria for this position, your application will not be considered. National Minimum Wage The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from 1st April 2024. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent in training. INTERVIEW We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.