Job summary
Are you a leader a team builder an innovator
If so, you may be just the person we are seeking to beour new Practice and Business Development Manager following the retirementafter 20 years of the present post holder in January 2025.
Beacon Primary Care is a large Practice with integratedworking on 4 sites across West Lancashire, serving a total patient populationof 17,000.
As a Practice we recognise our staff to be our most valuable resource and,to reflect that, we have developed a strong culture of encouragement andempowerment that involves all staff in developing our business and services tothe highest possible levels. There is a strong senior management team tosupport the role which consists of an office manager, 2 deputy practicemanagers and an access and quality manager.
We have moved to a modern general practice approach, and have beenembedding and developing this way of working for the last 15 months, which hasimproved access and staff and patient satisfaction.
In addition to our core business of delivering high quality clinicalservices with excellent target achievement and an extended range of services,we are also proud of the environment we have built to support multiprofessional learners and staff development at both under and postgraduatelevels. We have good links with local universities, our network and the ICB.
Main duties of the job
The successful applicant will be forward thinking, enthusiastic, and have the skills to manage a large and diverse team, in the environment of the challenges facing general practice and with an understanding of NHSEs strategic plans for primary care, to build on what we have already achieved. They will have proven experience in contractual and financial management, including budgeting and forecasting, and be able to communicate and work positively with patients, staff and network colleagues to maximise opportunities for developing the practice and the range and quality of clinical services we can offer to our patients.
Your role will involve the overall managementand co-ordination of the Practice, managing staff to ensure the efficient runningof the Practice. You will be responsiblefor Practice finances, ensuring contracts and policies are up to date as wellas ensuring that the Practice achieves long-term strategic objectives in an effectiveand safe working environment compliant with CQC Regulations.
Through innovative ways of working, you will be responsiblefor leading the team in promoting quality and continuous improvement, proactivelyseeking business opportunities and technological solutions to improve the efficiencyand stability of the overall business.
About us
We believe in clinical excellence, and that general practice is thecornerstone of well-being in our community. Our goal is to deliver on theambitions laid out in the GP forward view in a way that is locally relevant,valued by patients, and satisfying for our staff.
The Health and Well Being of our staff matters immensely to us, so haveappointed a Health and Well-being lead and Champion. We take on board theRecent BMA guidance in relation to safe working in general practice and thewellbeing of our workforce, which outlines safe limits on the number of patientcontacts per day.
Our Practice family consists of 7 GP's, GP Registrars, 2 ANP's, NursePrescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Ouradministrative team - 17 receptionists which includes a head receptionist ateach location, 3 clinical coders, one scanner, data quality lead, 2 deputyPractice Managers, Office Manager and Practice Manager. We are an innovativepractice that delivers all national and local enhanced services and offer anabundance or training opportunities. We have a whole practice study day everymonth where the whole of our team gets involved.
In addition to our core general practice work we are a committed memberof our local PCN, working Collaboratory to improve patient access within ourlocal area.
Job description
Job responsibilities
Youwill have responsibility for the management of the administrative teams DeputyPractice Manager, Quality and Access Manager, Reception Heads, OfficeManager and organisational matters emerging from the management of the ClinicalTeams (attached management structure provides detail).
Youwill be responsible for the following, though there may be occasions toundertake other tasks where necessary for the efficient delivery of thePractices business
Strategic Management andPlanning
Financial accountability
Property management
Organisational and GovernanceResponsibilities
HR/Workforce Management
Patient Access
Information Technologymanagement/Governance
Communication and workingwith other partners
Person Specification
Experience
Essential
1. Good standard of education with excellent literacy information technology and numeracy skills
2. Ability to identify and negotiate opportunities to enhance service delivery
3. Excellent communication skills (written, oral and presenting)
4. Strong IT skills
5. Excellent leadership skills, including chairing meetings and facilitating groupwork.
6. Able to understand and implement HR policies, staff rights and responsibilities, and ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice
7. Strategic thinker and negotiator with the ability to develop services
8. Ability to motivate staff even under challenging circumstances.
9. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
10. Able to represent the organisation a professional and capable manner
11. Ability to document and keep accurate records of all aspects of HR and organisational matters.
12. Experience of working with the general public
13. Experience of managing accounting procedures including budget and cash flow forecasting
14. Experience of managing large multidisciplinary teams
15. Experience of human resource management
16. Experience of performance management including appraisals, staff development and disciplinary/grievance procedures.
17. Experience of successfully developing and implementing projects.
18. Experience of workforce planning, forecasting and development.
Desirable
19. Educated to degree level in healthcare or business
20. Leadership and/or management qualification
21. EMIS user skills
22. Experience of working in a healthcare setting
23. NHS/primary care general practice experience
24. Relevant health and safety experience
25. Flexibility to work outside core office hours
26. Disclosure Barring Service Check (DBS)
Qualifications
Essential
27. Good standard of education with excellent literacy information technology and numeracy skills
Desirable
28. Educated to degree level in healthcare or business
29. Leadership and/or management qualification