Job Summary
We have a fantastic opportunity for potential candidates to join our Breast & Endocrine surgery team. This role will include making appointments, dealing with patient queries, making appointment reminder calls to patients, managing the breast admin email inbox, clinic forecasting, clinic utilisation, and completing reports.
This role requires the post holder to be able to build a good rapport with their admin colleagues and consultants alike.
Expected Shortlisting Date: 25/11/2024
Planned Interview Date: 02/12/2024
Main Duties of the Job
The successful candidate will demonstrate excellent interpersonal and communication skills, with the ability to forge and maintain relationships. They will manage a busy workload and prioritise, quickly finding solutions and focusing on critical issues when decision making is essential. Ideally, the candidate should possess knowledge of Patient Access Policies and reports, Referral to Treatment pathways, and PAS functionality is also required.
About Us
Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and is based in one of the fastest growing and vibrant cities in the north. The Institute of Oncology within LTHT brings together the core services providing surgical and non-surgical oncology. We provide some of the most up-to-date treatment, care, and support for people with cancer, including delivering pioneering robotic surgery. The Surgical Oncology teams work closely and have a fantastic rapport and work ethic. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Date Posted: 04 November 2024
Pay Scheme: Agenda for Change
Band: Band 3
Salary: £24,071 to £25,674 a year
Contract: Permanent
Working Pattern: Full-time, Flexible working
Reference Number: C9298-ONC-0430
Job Responsibilities
Job Purpose/Summary
To provide administrative and clerical support to the Oncology CSU. The postholder will be responsible for the provision of a full and effective administrative and clerical support service to the Oncology CSU. The postholder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.
Principal Duties & Areas of Responsibility
1. To provide a full clerical support service to the department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.
2. To deal with communications and ad hoc enquiries from staff and service users, members of the public, and a wide range of external organisations and professionals. Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance or referring to the relevant member of the department or other Trust staff as necessary.
3. To provide administrative support for meetings as required e.g. organising meetings including checking access arrangements, booking rooms and refreshments, sign language and ethnic minority language interpreters as appropriate, organising travel arrangements, administering expense forms, liaising with members regarding dates, sending out notice of meetings, agendas and minutes.
4. To attend and service meetings as required. This could include welcoming participants, organising refreshments, taking minutes, and typing them up and circulating them after approval.
5. To maintain and update mail-outs and labels for Trust and staff departments, advisory group members, and voluntary and community organisations and organising electronic or paper mail-outs to such groups as required (typing, copying, and posting etc.).
6. To liaise with appropriate personnel to make appointments for the Head of Service/Management team and to maintain an appointments diary.
7. To monitor stock levels and re-order stationery and office supplies as required, and non-stock items as necessary.
8. To record departmental expenditure and petty cash requisitions, produce monthly updates and check against financial statements. Collect petty cash as necessary.
9. To co-ordinate and keep records of staff leave, absences, and attendance at mandatory fire training.
10. To adhere to relevant Statutory Instruments and Trust policies and guidelines e.g. Data Protection, Health and Safety, Confidentiality, and personnel policies and guidelines.
11. To maintain and develop the department's website on the Trust intranet. (Training will be given).
12. To contribute to the production of information for distribution across the Trust and to other relevant organisations.
13. Use departmental database for recording appropriate information as requested and producing reports.
14. Any other duties commensurate with the grade which may be required from time to time to ensure the effective running of the service.
The Leeds Way Values
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
1. Patient-centred
2. Collaborative
3. Fair
4. Accountable
5. Empowered
All our actions and endeavours will be guided and evaluated through these values. Additionally, the following are core values which relate specifically to this post:
1. Commitment to principles of equality and diversity.
2. Commitment to delivering quality services.
3. Importance of maintaining confidentiality.
4. Honesty and integrity.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Leeds Teaching Hospitals
Address: St. James's University Hospital, Beckett Street, Leeds, LS9 7TF
Employer's Website: https://www.leedsth.nhs.uk/
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