Are you an experienced Security Officer with top-notch customer service skills, looking for a fresh and exciting opportunity? Join our dynamic team at Gloucester Quays as a Relief Security Officer and take your career to the next level In this role, you won’t just be guarding property – you’ll be the first line of defence, ensuring a safe and welcoming environment for employees, customers, and visitors. Your professionalism, vigilance, and customer service are key to creating an exceptional experience. Whether it’s monitoring CCTV, managing access, or assisting visitors, your contributions will make a real difference. With 42 hours per week, you'll get the chance to be hands-on and proactive, all while earning a competitive £12.60 per hour. Retail experience is preferred but not essential, as we’ll provide you with all the training and tools you need to succeed. As a relief officer, you’ll step in when needed, protecting employees, property, and assets in line with our core values of Integrity, Vigilance, and Helpfulness. Ready to take on this exciting challenge? Apply now and become a valued part of our security team at Gloucester Quays, where your skills and dedication will shine SecurityJobs GloucesterQuays Securitas CareerGrowth Teamwork SafetyFirst CustomerService Prevent and deter unauthorised access to site. Monitor fire alarms, intruder alarms and CCTV as appropriate. Conduct external and internal security patrols as detailed in the Assignment Instructions. Provide traffic control and apply parking restrictions as required. Carry out routine tests of security equipment where appropriate. Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions. Ensure any equipment provided by the customer and Securitas is managed in accordance with procedures detailed in the Assignment Instructions. Maintain all logbooks and records as detailed in the Assignment Instructions. Issue visitor/contractor passes in accordance with the Assignment Instructions. Deal with lost property in accordance with the Assignment Instructions. To provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises. Ensure health and safety procedures are followed at all times. Record and report all faults, health and safety hazards and unsafe working practices to Report any usage of First Aid equipment and shortfalls in the contents of First Aid boxes. Notify the Securitas Operations Centre (SOC) in the event of any emergencies and follow the instructions given. Investigate the cause of all fire alarm activations. Report instances of property at risk of being lost, stolen, damaged and/or vandalised. Operate radios, pagers, clocking equipment and any other physical security equipment used on site. Operate customer’s ‘stop and search’ policies when required. Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects, and vehicles. Display an outstanding level of customer service. Ensure all paperwork is completed in a timely fashion and conduct effective handover procedures. Undertake any other duties as requested by Branch Management. SIA Licence 5 Year checkable work history and supporting Right to work documents Reasonable commuting distance A firm grasp of English, both Written and Spoken Outstanding Customer Service