Job summary The PCN Pharmacy Care Coordinator will play a key role, complementing clinical pharmacists, pharmacy technicians and other members of the PCN multi-disciplinary team, working under supervision to ensure effective and efficient use of medicines. The post holder will work in close partnership with the pharmacy team to proactively identify and deliver services and projects that support all aspects of medicines optimisation, helping maintain the health and wellbeing of the patient population. They will work with external stakeholders to bridge the gap between the practice team and other clinicians working collaboratively to ensure all aspects of medication safety are adhered too. The post-holder will develop and encourage a positive culture of medicines optimisation principles to assist the PCN in achieving local and national medicines-related objectives. Main duties of the job MEDICINES OPTIMISATION COMMUNICATION AUDIT AND RISK MANAGEMENT MEDICINES SAFETY CLINICAL GOVERNANCE TRAINING AND DEVELOPMENT About us Berkshire Primary Care Ltd (BPC Ltd) is a GP Federation which consists of the practices within Bracknell & District and Ascot Primary Care Networks (PCNs). GP Federations are a way for practices to work collaboratively to improve the services they can offer to patients and to strengthen the role of primary care within the wider NHS. The aim is to build a stronger primary care locally by working closely with our primary and secondary care partners to make general practice more sustainable and stronger for the future. We are proud to be the chosen provider delivering the Extended Hours primary care services for both Bracknell and Ascot, covering approx. 140,000 patients. During the pandemic we were the key provider of covid vaccinations for the population across Bracknell and Ascot. In addition to delivering core services, we explore new and innovative approaches such as remote INR monitoring, NHS health checks, screening for atrial fibrillation, hypertension case finding and our award-winning remote monitoring for high-risk patients. We work closely with Frimley integrated care board, primary care and secondary care partners to deliver innovative, sustainable and high-quality services. Where possible we always aim to use new technologies and in novation to improve service delivery. We believe that sustainability of our services is essential for us, our practices and our healthcare partners. We strive to consistently provide a high-quality service for our patients. Date posted 31 March 2025 Pay scheme Other Salary £24,000 to £26,000 a year Prorata dependant on hours contracted Contract Fixed term Duration 1 years Working pattern Part-time Reference number B0321-25-0002 Job locations Spedan House Oldbury Bracknell RG12 8TQ Job description Job responsibilities MEDICINES OPTIMISATION Conduct medicines optimisation tasks, to support medication reviews as directed by the pharmacy team. Support pharmacists by identifying and referring eligible patients for Structured Medication Reviews (SMRs). Use population health intelligence to proactively identify cohorts of patients who would benefit from medicines optimisation. Work with the clinical team to plan, implement and track interventions and report on the success of these. Synchronise medicines for patient transfers between care settings, linking in with local community pharmacies. Co-ordinate all aspects of prescription preparation to ensure compliance with legal and professional requirements and accepted guidance on professional practice to ensure safe systems of work. Process repeat medication requests in line with agreed clinical protocols and within your competency, referring to appropriate health care professionals to review the more clinically complex requests. Promote Electronic Repeat Dispensing (eRD) and online ordering as appropriate to patient and practice needs. Support efficient ordering to reduce medicines waste. Be aware of monitoring requirements for selected drugs or categories of drugs and ensure patient compliance. Refer any non-attendees to the correct healthcare professional for further input as required. Working with external partners to obtain copies of shared care agreements. To maintain accurate and up to date records of patient contacts, entering notes onto the clinical system. Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Coordinate, attend and provide administrative support for MDT meetings. To disseminate information from these meetings to other practice staff as necessary. Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken. Convert acute medicine requests into repeat medicines, where appropriate according to competence and local policy. Assist in the re-issuing of eRD prescriptions, including checking for monitoring requirements and reviews. Ensure the practice is adhering to any Locally Commissioned Services they have signed up too. COMMUNICATION Answer simple medication queries from patients, staff members, community pharmacies and care homes. Collate information from complicated medication related queries and forward on to the appropriate healthcare professional in a timely manner. Liaise with external pharmacy services and patients to resolve queries and communicate changes to medications. Signpost patients to the relevant members of the practice team and outside organisations as appropriate. Provide a designated liaison service for care homes. Co-ordinate and manage application of the pharmacy team rotas on to the clinical system. Co-ordinate visits or arrange appointments for patients with the identified pharmacy team member. AUDIT AND RISK MANAGEMENT Undertake identified clinical audits of prescribing in areas directed by the PCN team and feedback results to clinical pharmacy team and other clinicians in the practices. Support implementation of local and national guidelines and formulary recommendations. Support and encourage reduction in prescribing of medicines available over the counter, and of low value, and low priority treatments. Support the PCN to deliver on Quality Improvement work agendas, Quality Outcome Frameworks (QOF) and Locally Commissioned enhanced Services (LCS). Work with general practice teams to ensure that practices are compliant with CQC standards and assist with medicine-related compliance. Undertake audits to identify patients that may be appropriate to switch medications to more cost effective/ greener alternative brands. CLINICAL GOVERNANCE Respond to Medicines and Healthcare Regulatory Agency (MHRA) alerts, set up searches to identify affected patients on the practice clinical systems and action them according to practice protocol. Monitor practice prescribing against the local formulary and report back results to the clinical pharmacy team and action as required. Support in the reporting of medicines related incidents, and when required, contribute to investigations and root cause analysis. Refer to clinical colleagues outside of the pharmacy or practice team where there is an unaddressed clinical need which the pharmacy team is unable to support with, helping to ensure patients receive a joined-up service and the most appropriate support. MEDICINES SAFETY Identify patients that are overdue required monitoring and refer to the appropriate clinicians. Reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and appropriately rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Ensure shared care protocols are in place where relevant and ensure the continuation of safe practice within primary care. Work with the pharmacy service team to develop and implement systems to ensure the effective and continuous supply of medication to high-risk patients. Understand how patient alerts (e.g. visually impaired, hard of hearing) are generated and patient allergy information is accurate and correctly documented, and that the information is shared with the wider multidisciplinary team. Work with the internal pharmacy team to proactively identify patients who could benefit from their support including those at risk of safety events. TRAINING AND DEVELOPMENT Be responsible for own personal and professional development. Comply with the code of ethics, GPhC professional standards and relevant legislation and company procedures, to deliver high standards of clinical governance. Undertake further training opportunities as identified through appraisals and performance monitoring systems. Act as a professional role model and develop own leadership skills. Take part in the learning and development of others. Maintain compliance with mandatory training requirements. Job description Job responsibilities MEDICINES OPTIMISATION Conduct medicines optimisation tasks, to support medication reviews as directed by the pharmacy team. Support pharmacists by identifying and referring eligible patients for Structured Medication Reviews (SMRs). Use population health intelligence to proactively identify cohorts of patients who would benefit from medicines optimisation. Work with the clinical team to plan, implement and track interventions and report on the success of these. Synchronise medicines for patient transfers between care settings, linking in with local community pharmacies. Co-ordinate all aspects of prescription preparation to ensure compliance with legal and professional requirements and accepted guidance on professional practice to ensure safe systems of work. Process repeat medication requests in line with agreed clinical protocols and within your competency, referring to appropriate health care professionals to review the more clinically complex requests. Promote Electronic Repeat Dispensing (eRD) and online ordering as appropriate to patient and practice needs. Support efficient ordering to reduce medicines waste. Be aware of monitoring requirements for selected drugs or categories of drugs and ensure patient compliance. Refer any non-attendees to the correct healthcare professional for further input as required. Working with external partners to obtain copies of shared care agreements. To maintain accurate and up to date records of patient contacts, entering notes onto the clinical system. Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Coordinate, attend and provide administrative support for MDT meetings. To disseminate information from these meetings to other practice staff as necessary. Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken. Convert acute medicine requests into repeat medicines, where appropriate according to competence and local policy. Assist in the re-issuing of eRD prescriptions, including checking for monitoring requirements and reviews. Ensure the practice is adhering to any Locally Commissioned Services they have signed up too. COMMUNICATION Answer simple medication queries from patients, staff members, community pharmacies and care homes. Collate information from complicated medication related queries and forward on to the appropriate healthcare professional in a timely manner. Liaise with external pharmacy services and patients to resolve queries and communicate changes to medications. Signpost patients to the relevant members of the practice team and outside organisations as appropriate. Provide a designated liaison service for care homes. Co-ordinate and manage application of the pharmacy team rotas on to the clinical system. Co-ordinate visits or arrange appointments for patients with the identified pharmacy team member. AUDIT AND RISK MANAGEMENT Undertake identified clinical audits of prescribing in areas directed by the PCN team and feedback results to clinical pharmacy team and other clinicians in the practices. Support implementation of local and national guidelines and formulary recommendations. Support and encourage reduction in prescribing of medicines available over the counter, and of low value, and low priority treatments. Support the PCN to deliver on Quality Improvement work agendas, Quality Outcome Frameworks (QOF) and Locally Commissioned enhanced Services (LCS). Work with general practice teams to ensure that practices are compliant with CQC standards and assist with medicine-related compliance. Undertake audits to identify patients that may be appropriate to switch medications to more cost effective/ greener alternative brands. CLINICAL GOVERNANCE Respond to Medicines and Healthcare Regulatory Agency (MHRA) alerts, set up searches to identify affected patients on the practice clinical systems and action them according to practice protocol. Monitor practice prescribing against the local formulary and report back results to the clinical pharmacy team and action as required. Support in the reporting of medicines related incidents, and when required, contribute to investigations and root cause analysis. Refer to clinical colleagues outside of the pharmacy or practice team where there is an unaddressed clinical need which the pharmacy team is unable to support with, helping to ensure patients receive a joined-up service and the most appropriate support. MEDICINES SAFETY Identify patients that are overdue required monitoring and refer to the appropriate clinicians. Reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and appropriately rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Ensure shared care protocols are in place where relevant and ensure the continuation of safe practice within primary care. Work with the pharmacy service team to develop and implement systems to ensure the effective and continuous supply of medication to high-risk patients. Understand how patient alerts (e.g. visually impaired, hard of hearing) are generated and patient allergy information is accurate and correctly documented, and that the information is shared with the wider multidisciplinary team. Work with the internal pharmacy team to proactively identify patients who could benefit from their support including those at risk of safety events. TRAINING AND DEVELOPMENT Be responsible for own personal and professional development. Comply with the code of ethics, GPhC professional standards and relevant legislation and company procedures, to deliver high standards of clinical governance. Undertake further training opportunities as identified through appraisals and performance monitoring systems. Act as a professional role model and develop own leadership skills. Take part in the learning and development of others. Maintain compliance with mandatory training requirements. Person Specification Experience Essential Experience of prioritising work and meeting deadlines Able to communicate effectively and professionally both face to face and on the telephone with people at all levels Demonstrated high standard of written and verbal communication skills Evidence of the application of innovative practice and the application of evidence-based intervention Clear, concise record keeping/ report writing skills Knowledge and understanding of the NHS and the challenges facing Primary Care. High attention to detail, able to work accurately and identify errors Able to deal with patients in a professional and compassionate manner Demonstrates understanding of Information Governance, Patient Confidentiality and Data Protection requirement Desirable Ability to undertake audit activities Ability to interpret prescribing data Experience of working in an administrative or customer focused role demonstrating the ability to deal with difficult and challenging situations Experience of working as a medicines dispenser or within a pharmacy setting, or experience of working directly within the NHS or other healthcare provider Able to anticipate barriers and issues and take action to mitigate risks Qualifications Essential Good general education with English and Maths GCSE standard or equivalent Evidence of continued personal development Desirable Relevant NVQ 3 or equivalent qualification or experience Customer service qualification/training Recognised qualification in the use of computer software e.g. Microsoft Word, Excel Access, ECDL Personal Qualities Essential Works well within a team Capable of working with tact and diplomacy Approachable, adaptable, supportive, self-motivated Experience and Job related knowledge Essential Experience of prioritising work and meeting deadlines Able to communicate effectively and professionally both face to face and on the telephone with people at all levels Demonstrated high standard of written and verbal communication skills Evidence of the application of innovative practice and the application of evidence-based interventions Clear, concise record keeping/ report writing skills Knowledge and understanding of the NHS and the challenges facing Primary Care. High attention to detail, able to work accurately and identify errors Able to deal with patients in a professional and compassionate manner Demonstrates understanding of Information Governance, Patient Confidentiality and Data Protection requirements Able to anticipate barriers and issues and take action to mitigate risksDA/I Desirable Experience of working in an administrative or customer focused role demonstrating the ability to deal with difficult and challenging situations Experience of working as a medicines dispenser or within a pharmacy setting, or experience of working directly within the NHS or other healthcare provider Ability to undertake audit activities Ability to interpret prescribing data Able to anticipate barriers and issues and take action to mitigate risks Person Specification Experience Essential Experience of prioritising work and meeting deadlines Able to communicate effectively and professionally both face to face and on the telephone with people at all levels Demonstrated high standard of written and verbal communication skills Evidence of the application of innovative practice and the application of evidence-based intervention Clear, concise record keeping/ report writing skills Knowledge and understanding of the NHS and the challenges facing Primary Care. High attention to detail, able to work accurately and identify errors Able to deal with patients in a professional and compassionate manner Demonstrates understanding of Information Governance, Patient Confidentiality and Data Protection requirement Desirable Ability to undertake audit activities Ability to interpret prescribing data Experience of working in an administrative or customer focused role demonstrating the ability to deal with difficult and challenging situations Experience of working as a medicines dispenser or within a pharmacy setting, or experience of working directly within the NHS or other healthcare provider Able to anticipate barriers and issues and take action to mitigate risks Qualifications Essential Good general education with English and Maths GCSE standard or equivalent Evidence of continued personal development Desirable Relevant NVQ 3 or equivalent qualification or experience Customer service qualification/training Recognised qualification in the use of computer software e.g. Microsoft Word, Excel Access, ECDL Personal Qualities Essential Works well within a team Capable of working with tact and diplomacy Approachable, adaptable, supportive, self-motivated Experience and Job related knowledge Essential Experience of prioritising work and meeting deadlines Able to communicate effectively and professionally both face to face and on the telephone with people at all levels Demonstrated high standard of written and verbal communication skills Evidence of the application of innovative practice and the application of evidence-based interventions Clear, concise record keeping/ report writing skills Knowledge and understanding of the NHS and the challenges facing Primary Care. High attention to detail, able to work accurately and identify errors Able to deal with patients in a professional and compassionate manner Demonstrates understanding of Information Governance, Patient Confidentiality and Data Protection requirements Able to anticipate barriers and issues and take action to mitigate risksDA/I Desirable Experience of working in an administrative or customer focused role demonstrating the ability to deal with difficult and challenging situations Experience of working as a medicines dispenser or within a pharmacy setting, or experience of working directly within the NHS or other healthcare provider Ability to undertake audit activities Ability to interpret prescribing data Able to anticipate barriers and issues and take action to mitigate risks Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Berkshire Primary Care Ltd Address Spedan House Oldbury Bracknell RG12 8TQ Employer's website http://berkshireprimarycare.co.uk/ (Opens in a new tab)