We are looking for a Cyber Security Analyst L2 to join our 24×7 SOC team. As a Cyber Security Analyst L2, you will play a pivotal role in monitoring, detecting, and responding to security threats. You will lead investigations into security incidents, actively manage responses, and drive ongoing improvements to strengthen the security posture for both Aspire and its customers. Exceptional customer service is at the heart of this role, with a focus on delivering unparalleled service by embracing our core values in every aspect of your work.
What you will be doing
1. Triage & Investigate – Conduct thorough investigations in line with QC/QA policies.
2. Threat Analysis – Stay updated on threat intelligence and integrate new insights into operations.
3. Queue Management – Proactively manage and follow up on tickets while identifying candidates for tuning.
4. Escalations – Perform initial reviews of escalated tickets.
5. Customer Communications – Respond to customer enquiries in a timely and professional manner.
6. Incident Response – Triage and investigate P5-P4 security incidents. Support on higher-severity incidents.
7. Knowledgebase – Update SOC wiki with accurate use cases, playbooks, and guides.
8. Vulnerability Management – Configure scans, generate reports, and liaise with customers as needed.
9. Continuous Learning – Stay current with cybersecurity trends and best practices.
10. Collaboration – Work closely with team members, sharing knowledge and insights.
11. Continuous Improvement – Identify and implement process enhancements to improve SOC efficiency.
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