GVE London Ltd is one of the largest independent supercar showrooms in the UK. It is very conveniently operating from Uxbridge which has plenty of local amenities as well as excellent links to the M4, M25 and A40 as well as West Drayton Train Station and Uxbridge tube station (Piccadilly and Metropolitan Line).
Job Brief:
This is a fantastic opportunity for a Service Advisor to join a rapidly growing Supercar Showroom, taking on responsibility from day one. You will be a pivotal member of the team, booking in retail work, servicing existing and new clients, and managing the workshop to efficiently process internal work.
Your main responsibilities as a Service Advisor will be:
* Manage all service telephone, email and walk-in inquiries.
* Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off.
* Issuing jobs to the workshop staff; prioritising where necessary.
* Manage the handover and administration of Customer Service Vehicles.
* Explain the work carried out on the vehicle ensuring customers full understanding and authorisation.
* Manage any necessary liaison with other department managers.
* Understand and adhere to manufacturers service requirements.
* Maintain relevant CRM systems, ensuring accuracy at all times.
* Monitor customer satisfaction score and ensure that expected levels of performance are achieved.
* Deal promptly with customer complaints, ensuring effective resolutions are reached.
* Ensuring parts are procured efficiently in a cost-effective manner.
* Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
* Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
* Discuss and up-sell additional work to the customer, where appropriate.
* Carry out external inspections where necessary prior to handover to customer.
* Liaising with the Customer Service department regarding vehicle handovers.
* Authorising expenditure on rectification and preparation work.
* Authorising all staff hours and overtime on a weekly basis.
* Improving efficiency within the vehicle repair workshop.
As an ideal Service Advisor, you:
* Have experience in a supervisory role within an automotive Service department.
* Proactively drive continuous improvements to processes to ensure an exceptional level of customer service is always delivered.
* Are confident in handling and resolving customer issues, dealing personally with any escalations.
* Are an excellent communicator who is comfortable liaising with stakeholders at every level of the business.
* Are passionate about developing their team and experienced in performance management.
Job Type: Full-time
Pay: from £25,000.00 to £35,000.00 per year
Additional pay:
* Commission pay
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Uxbridge, UB8 2DB: reliably commute or plan to relocate before starting work (required)
Experience:
* Service Advisor: 3 years (required)
* Managing a workshop & Technicians: 3 years (required)
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Retail Motor Vehicles
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