Principle Duties and Responsibilities Quality Monitoring Arrange and carry out scheduled and ad hoc quality monitoring audits across a range of Soft FM Services including but not limited to Cleaning, Catering, Pest control, Window Cleaning and Security. Responsible for developing, setting up, operating, and reviewing contract management and cleaning monitoring systems. Point of contact for PFI Service provider. Responsible for the KPI monitoring of the PFI agreement for the Soft FM services and associated performance calculations relating to the PFI contract. Responsible for the administration of contract management and cleaning monitoring systems and associated operational protocols. Point of contact for the monitoring system, dealings all issues, queries, and training for PFI partners and the wider E&F team. Responsible for escalated queries from other team members/Clinical teams that require resolution due to their complexity. Lead for the team in the quick and successful resolution of audit conduct queries. Ensuring all complaints are entered into the PFI Partners helpdesk systems. Responsible for co-ordinating responses to internal and external audits and associated action plans and ensuring recommendations are implemented and maintained.