Biscot Mill Vet Centre, Luton, East of England
Are you passionate about pets? Are you passionate about delivering excellent customer service?
We're looking for a warm and friendly person to join our team at Biscot Mill Vets. Ideally, you will have previous customer service experience in a veterinary environment (but this is not essential). This is a part-time position working alongside 3 other receptionists who also support the nursing and vet team with admin duties.
This is a part-time position working 26 hours per week. The hours will be rota'd between Monday to Friday 8.30am and 19.30pm and will include a 1 in 4 Saturday morning 8.30 - 12.30pm.
Main responsibilities of the role include but are not limited to:
* Welcoming clients and their pets when they arrive at the practice.
* Communicating well with the clients both over the phone and face to face.
* Booking appointments and diary management.
* Answering telephone and email enquiries.
* Taking payments and completing the end of day banking.
* Keeping client records up to date.
* Maintaining a clean area for our clients and their pets.
The ideal person will come with good communication and IT skills, the ability to remain calm whilst under pressure, be a team player and of course have a love of animals as we pride ourselves in offering excellent customer service to both our clients and their pets.
What Sets Us Apart
We are a well-established practice in the heart of Luton with great links to London, Bedford, and London Luton Airport. We are a small animal-only practice, proudly serving nearly 3,000 local clients and their pets in Luton.
While we cherish our traditional values of excellent service and building strong relationships with our clients, we are committed to modernising through evidence-based medicine and advanced techniques. Our surgery is well-equipped with an in-house lab, digital x-ray, surgical theatre, and inpatient facilities.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave FTE
* Additional annual leave for your birthday which will be added to your holiday allowance.
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non-accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
* Discounted staff pet care.
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Biscot Mill Vet Centre, Luton
324 Biscot Road, Luton, LU3 1AZ, United Kingdom
#J-18808-Ljbffr