Administrative Support Provide comprehensive secretarial and administrative support to GPs and other healthcare professionals. Prepare, manage, and maintain patient correspondence, including referral letters, reports, and medical documents, using appropriate software and templates. Maintain patient confidentiality and adhere to data protection regulations.Communication Act as the first point of contact for queries from patients, healthcare providers, and other third parties. Manage telephone and email inquiries professionally, redirecting or escalating as necessary. Relay messages accurately and in a timely manner to the appropriate team member. Document and Record Management Maintain accurate and up-to-date electronic and paper records. Monitor and manage deadlines for patient referrals and follow-ups. Skills and QualificationsEssential Previous experience in a medical or similar administrative role. Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with electronic patient record systems (e.g., EMIS, SystmOne). Excellent organisational skills and attention to detail. Strong communication skills, both written and verbal. Ability to handle sensitive information with confidentiality and discretion. Desirable Knowledge of medical terminology. Experience using electronic referral systems (e.g., eRS). Familiarity with NHS processes and policies. Personal Attributes Professional and approachable demeanor. Ability to work independently and as part of a team. Strong problem-solving skills and initiative. Calm under pressure and able to prioritise tasks effectively. This role is pivotal to ensuring the smooth operation of the GP surgery, supporting both clinical staff and patients with excellent administrative and communication skills.