Job Title: IT Manager
Location: Bolton
Salary: £50,000 - £55,000
Flexibility: 3 days onsite/ 2 days working from home
My client is seeking an experienced IT Manager to lead their Managed Service Support Desk. This pivotal role requires someone with prior experience managing a support team in an IT Managed Service Provider environment.
What’s in it for you:
* 25 days holiday (plus bank holidays) + your birthday off
* Two additional concessionary days leave
* Cashback and discounts at a range of retailers
* A competitive pension scheme with generous employer contributions
* Continuous learning and development opportunities
IT Manager role and responsibilities:
* Provide leadership, inspiration, and development to the 1st, 2nd, and 3rd line support teams.
* Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences.
* Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
* Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.
* Champion service quality by introducing innovative solutions, initiatives, and product offerings.
* Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals.
The successful IT Manager will have:
* 2-5 years minimum experience in IT management
* MSP Management experience is essential for this role
* Service Knowledge: Knowledge and understanding of ITIL processes and best practices.
* Managing and monitoring yearly budgets
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