Job Title: Critical Facilities Manager Location: Slough Salary: £65k - £70k A leading provider of critical data centre maintenance and support services in the built environment is seeking a Data Centre Operations Manager for a new client at a busy campus in Slough. This role is essential in ensuring 100% uptime of engineering services, minimising any impact on business operations. Main Purpose The Critical Facilities Manager will provide leadership and direction to the Building Team and Contractors, ensuring the effective management of premises, plant, and equipment within the data centre. The candidate will act as the client’s main point of contact for all site operations and must have a strong understanding of engineering, contractual, and compliance requirements in a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage client relationships, ensuring a high level of service and attending client meetings. Oversee the health and safety of engineers, contractors, and visitors to the site. Work closely with the Contract Support Team to maintain high service levels. Ensure business policies and processes are effectively communicated and implemented. Ensure compliance with legislative, client, and health, safety, and environmental programmes. Provide technical support across a wide range of services. Meet and report on service line KPIs monthly. Provide leadership to ensure contractual commitments are met and exceeded. Ensure service delivery aligns with agreed SLAs. Prepare data for monthly operational reviews. Oversee engineering activities, ensuring planned maintenance regimes are executed. Ensure statutory logs are maintained accurately. Manage PPM, reactive, and corrective planning and execution. Handle disciplinary and conflict management as needed. Serve as part of the escalation chain for site incidents, offering technical support and leadership. Undertake additional tasks as required by the Technical Manager, within relevant experience and competencies. Key Accountabilities & Deliverables: Maintain 100% statutory compliance across all service lines. Work closely with Contract Support & Engineering Supervisor to ensure seamless service delivery. Manage service line tracker documents to ensure timely and cost-effective action completion. Ensure no statutory compliance PPMs are missed. Produce monthly reports in line with contract governance scorecard requirements. Manage the CMMS system efficiently. Oversee the procurement of materials and services to ensure fast and effective delivery. Full ownership of P&L, debt, and WIP management. Ensure proper onboarding, tools, and PPE are provided to engineers. Conduct internal audits of QHSE, compliance, and technical documentation. Implement QHSE bulletins, safety talks, and updates. Lead cultural change by promoting best practices in safety, compliance, and quality. Maintain logbook audits and ensure documentation accuracy. Foster a positive, team-oriented culture with a “can-do” attitude. Selection Criteria: Strong data centre engineering background required. Financial experience preferred. Compliance experience required. Strong customer focus, ability to boost morale, and team-building skills. Self-motivated, reliable, and professional with attention to detail. Strong communication skills. Competent working knowledge of Microsoft Office (Excel, Word). A career history demonstrating personal development is preferred. Management/Supervisory experience essential. Experience delivering facilities management alongside engineering (Soft Services) preferred. Critical works planning and execution experience required. Relevant engineering qualification (M&E) essential. This is an excellent opportunity to lead and optimise critical data centre operations, ensuring top-tier service and operational excellence