Business Development Manager
My Prestigious Client is seeking an experienced and dynamic Business Development Manager to join their team. This role offers an exciting opportunity to drive growth, secure new business, and manage complex service processes within their organisation.
Key Responsibilities:
1. Develop and maintain strong relationships with organisations and clients to ensure high service levels
2. Negotiate and win new business through effective appointment and meeting management
3. Handle complex claims processes, complaints, and queries, providing support with communications across the Group
4. Conduct root cause analysis for identified issues and work towards resolution
5. Influence improvements in internal and Group procedures to enhance business function and customer experience
6. Review and develop Policy Documents and Service Level Agreements
7. Maintain up-to-date client records with ongoing communication information
8. Work to deadlines and process multiple complex issues concurrently in a fast-paced, customer-facing environment
9. Gain proficiency in company products and services, using data analysis techniques to support decisions
10. Stay current with industry developments and internal/external influences that could impact performance and processes
11. Understand how the role and processes interli...