Job Description
Contract type: Full Time (37.5 hours) – Permanent
Location: University of Huddersfield - London
Salary: up to £55,000 per annum
This role leads a highly effective multidisciplinary Student Experience department, which includes Registry & Operations, Student Wellbeing, Progression & Engagement colleagues. It is responsible for delivering an excellent student experience and outstanding level of service delivery to ensure full compliance with UKVI, OFS and safeguarding regulations, meet Study Group’s student experience quality framework and the University Partner’s requirements.
The role works in a matrix structure requiring collaborative working and building of professional relationships across the study group network and university partner. It will liaise with central operations teams and provide support across the Centre’s academic, and student experience teams to ensure all act effectively as one team, enabling students to thrive and study legally, safely and successfully. It will embed Study Group policies and Standard Operating Procedures to drive operational excellence, continuous improvements and consistency across the network.
It will monitor student outcomes and Study Group KPIs, and work with colleagues to meet targets. This includes but is not limited to m...