Following an internal promotion, Chris Knott (part of the Jensten Group) are pleased to be recruiting an Account Handler to join our existing Personal Lines team in Hastings.
While Jensten have recently celebrated becoming a company of 1000 employees, our Hastings office is made up of a very friendly 20 + people. You will be working in our Personal Lines team which is made up of 10 colleagues, offering a range of Personal insurance products including Motor and Household.
Once trained, this role will be available on a hybrid basis of 3 days in the office and 2 at home. The hours of work are 9-5 Mon to Fri and every other Saturday morning 9am -12pm. Please note that Saturday morning shifts will be paid at a rate of time and a half, or the hours given back in lieu. This shift can also be worked from home.
Key objectives & responsibilities will include:
* Working with a close-knit group of like-minded colleagues in providing exceptional service to our new and existing customers
* Involved in handling a variety of calls; from New Business enquiries & changes to existing policies through to dealing with customer’s renewals
* Ensuring every customer is treated fairly and in a refreshingly straightforward way
* Advising on and selling ancillary products to both new and existing clients
About You
To join us as an Account Handler, you will need to have excellent customer service and communication skills with a desire to develop within insurance broking.
Other skills/requirements:
* Previous experience in insurance (advantageous)
* Have a can-do attitude when it comes to finding appropriate solutions for our customers
* A strong telephone manner with the ability to easily build rapport
* Have an interest in cars and the modification scene (not essential)
* Basic email, excel and word knowledge
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
* 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
* Auto enrolment into our excellent pension scheme (5% employer matched contribution)
* Flex-benefits- A range of flexible benefits to choose from, that are most important to you
* Group Life Assurance cover
* 3 months Maternity, Paternity & Adoption leave all fully paid
* Professional qualification study support relevant to your role and career
* Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
* Holiday purchase scheme- up to 5 days annually
About Us:
Chris Knott are an independent insurance broker based in Hastings, East Sussex. Founded in 1983, we pride ourselves on providing expert support and advice for both personal and commercial protection, in addition to giving our clients the quality service they deserve.
Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.
We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.
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