Job Description
Collections Agent
£21,000 plus uncapped commission (OTE £30,000 approx.)
You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.
Remote working after training in Northampton (PLEASE NOTE: APPLICANTS MUST LIVE WITHIN A COMMUTABLE DISTANCE OF NORTHAMPTON TO BE ABLE TO ATTEND THE INITIAL 4 WEEKS TRINING AND OCCASIONAL MEETINGS THEREAFTER).
3 weeks rolling shift – 35 hours per week
* WEEK 1
* 8.00-14.30 x 4 days 8.00-15.30 x 1 day + Saturday 9.00-13.00
* WEEK 2
* 9.30-17.00
* WEEK 3
* 11.30 – 19.00
Key responsibilities include:
1. Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
2. Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within guidelines and targets.
3. Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
4. Correctly extracting information from file notes to deal with the calls efficiently.
5. Logging information on calls received and maintain detailed and accurate records.
6. Liaising with Enforcement Agents on...