Job Description Our client, a leader in their field, is an American company undergoing a five-year expansion plan throughout the EMEA region. Their multi-channel Distribution Centre in Northamptonshire supports this growth by ensuring efficient and effective order processing across their e-Commerce and B2B platforms. As a Warehouse Team Leader, you will play a crucial role in their EMEA Distribution Centre team. Your leadership will be instrumental in driving productivity and efficiency, co-ordinating order processing, picking, and packing, ensuring that every product shipped from their centre meets their high quality and customer satisfaction standards. You will also be a key player in maintaining operational efficiency and site security while fostering a positive and collaborative work environment. Key Responsibilities Drive quality, efficiency and productivity throughout the DC Team. leading by example, identifying areas of positive change, cost reduction opportunities and continuously finding solution for removing waste in the operation. Lead daily operations in across all DC functions including, inbound, storage, replenishment, picking, packing and customer added value for both eCommerce and B2B channels. Conduct start, middle, and end-of-day briefings with operatives, setting clear expectations and deliverables, and review performance results. Collaborate with the Distribution Centre Controller to plan resources based on customer demand and ensure efficient allocation. Team Development and Culture Foster a strong team culture that aligns with the company’s values and promotes outstanding customer experiences. Support the growth and development of team members, ensuring equal opportunities for all. Provide regular feedback and coaching to staff to drive continuous improvement and high performance. Quality Assurance and Inventory Management Implement changes to improve processes, reduce errors, and increase efficiency in the Distribution Centre. Oversee QA/QC processes, validating product quality and addressing issues promptly. Lead initiatives to ensure 100% inventory accuracy and effective stock control. Site Security and Compliance Maintain a secure working environment by following site security protocols and managing opening and closing duties. Ensure compliance with health and safety standards, housekeeping, and internal and external communication protocols. Take immediate action to resolve site issues and report incidents to the Distribution Centre Controller or General Manager. Performance Reporting Monitor key performance indicators (KPIs) and provide updates at weekly management meetings. Analyse operational performance, identify areas for improvement and implement corrective measures. Manage returns processes, ensuring speed, accuracy, and handling returned items correctly. About you … Strong analytical skills to interpret data and make data-driven decisions. Proven experience leading and developing high-performing teams in a distribution or warehouse environment. Excellent communication skills, with the ability to engage and motivate team members and provide constructive feedback. Strong decision-making skills with a fair and empathetic approach to managing team dynamics. Hands-on experience in multi-channel distribution operations, including eCommerce, B2B, and 3rd party logistics. Strong understanding of inventory management, order processing, and quality assurance procedures. Ability to multitask and adapt to changing priorities in a fast-paced environment. Proficiency in using inventory and analytics tools to track performance and identify areas for improvement. Familiarity with warehouse management systems (WMS) and ERP software. Basic knowledge of health and safety regulations, compliance, and site security protocols. A proactive, can-do attitude focused on delivering exceptional customer experiences. Benefits Competitive salary and performance-based incentives. 20 days annual leave, plus bank holidays and your birthday off. Additional says holiday for length of service. Stakeholder pension scheme and progressive career development opportunities. Well-being programme, and free weekly staff lunches. Flexible working opportunities and free on-site parking. We would love to hear from you if you are a dedicated leader passionate about driving operational excellence and team success.