About The Company
Our mission is to create a nurturing and comfortable environment where the people we support receive the highest quality of care from our skilled and passionate team. Our services stand out because they reflect our core values.
Our Values
1. Supportive: We promote opportunities for everyone so they can reach their full potential.
2. Ambitious: We strive to provide the best possible outcomes for the people who use our services.
3. Loyal: We put the people that we support and our staff at the center of everything we do and deliver on our promises.
4. Unique: We are ambitious and innovative about the diversity of the services we provide without compromising quality.
5. Transparent: We are open, honest, and foster a culture of mutual respect.
6. Engaging: We work in partnership with the people that we support, our staff, and all our stakeholders.
Why choose us?
Emotional Support Benefits
* Employee Assistance Programme - 24/7 emotional, financial and legal support for you and your partner from qualified counsellors.
* Hub of Hope - access to the UK’s leading mental health database.
* Medito App - explore how meditation can boost your wellbeing.
* Bereavement support - licensed counselling service, support groups and resources.
Medical Support Benefits
* Free Online GP - 24/7 access to a qualified GP for you and your household.
* Health Cash Plan - claim back on a range of healthcare expenses.
* Cancer Cover - support with bills, alternative therapies in the event of a diagnosis.
* My Menopause Centre - discounted access to tailored treatments.
Financial Support Benefits
* Wagestream - receive flexible pay, savings building, and credit building options.
* Freeze your utility bills - saving you up to £329 per year.
* Money helper - get a personalised action plan to manage bills.
* Life Assurance - protecting you from day one of employment.
Physical Support Benefits
* Online workouts - easy to follow videos for home or gym.
* Cycle to work scheme - save on tax and NI costs.
* Gym discounts - no join-up fees and up to 20% off memberships.
* National Trust - discounted days off for various activities.
About The Role
The Vacancy & Referral Lead North Division is responsible for ensuring a full Vacancy and Referral Process for Salutem is refined and managed effectively to increase placements for individuals requiring access to our services across the adult residential and supported living sectors in the North Division.
The key focus will be to facilitate the growth and effectiveness of referrals by developing and maintaining the process and liaising with both internal and external stakeholders. Responsibilities include:
* Update and maintain Salesforce data as the Service User Register.
* Record referral pipeline data on SharePoint Tracker and Salesforce.
* Monitor and report on reasons for non-conversion of referrals.
* Complete the agreed process for all Enquiries through to Admission or Closure.
* Update and report on new admissions/transfers/discharges.
* Maintain the Salesforce database of external stakeholders' contact details.
* Advise the finance team of admissions/discharges/transfers and fee changes.
* Serve as the first point of call for enquiries/referrals.
* Liaise with service managers regarding direct enquiries.
* Act as the Point of Contact for referrals from the generic email address and website portal.
* Log and monitor new and existing contacts and fee changes.
* Support the development and distribution of Marketing mail shots.
* Promote the organization with commissioning authorities through various media.
* Report on divisional occupancy, pipeline, admissions/discharges.
* Provide ad-hoc reports from the Service User Register data.
* Support the annual fee increase processes and procedures.
* Help coordinate assessments for new referrals.
* Support any conference/Provider/Commissioner event activity.
* Work closely with the finance team to ensure correct fee agreements.
* Be the go-to person for all referral and vacancy queries.
* Respond positively and professionally to all referrals.
Personal Qualities
* Supporting Salutem: Leads by example and represents the company positively.
* Taking responsibility: Maintains a no-blame culture while ensuring accountability.
* Solving problems: Anticipates risks and finds resolutions across teams.
* Valuing People: Ensures teams deliver excellent customer service.
* Working as part of a team: Builds performance by coaching and mentoring effectively.
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