Remote Support Engineer
Location: Rosyth
Salary: £25,000- £32,000
Job Type: Full time
Contract Type: Permanent
The HR Booth are delighted to be recruiting a Remote Support Engineer, on behalf of The UKSI Ltd.
Who are The UKSI Ltd?
The UKSI Ltd provides fire and security systems for multi-site and national operators, across the UK.
UKSI offers a single point of contact at their National Control Centre. A dedicated team instructs their regional delivery teams to provide a first-class service, installing, commissioning and maintaining fire and security systems.
What will you be doing?
This role is crucial for supporting the function of the Engineering team. The Remote Engineer does not need to have extensive Fire & Security Engineering experience (although this would be an advantage) but needs to be IT literate and able to triage calls.
They will be the first point of contact for our customers from all over the UK and will be responsible for solving issues remotely on CCTV, Intruder, Access Control & Fire alarms where possible or escalating if required to a Delivery Centre (DC) for an Engineer to attend the customer site.
The role will also involve carrying out remote routine maintenances.
The role requires an individual who works well in a high volume and fast paced environment.<...