A forward-thinking Housing Association (not-for-profit organisation) focused on empowering individuals to achieve stability, seeks a Resident Services Co-Ordinator, to deliver a high quality, responsive customer focussed service. The main purpose of the role of Resident Services Co-Ordinator is to provide assistance and advice to residents on a range of issues including anti-social behaviour, safeguarding, complaints and service requests and develop and maintain excellent relationships with a range of partners and stakeholders to deliver excellent services to residents within a defined geographical area.
Offered as a permanent contract, the position of Resident Services Co-Ordinator provides a competitive salary, appealing company benefits, field base working and flexi time (total working hours per week 37.5 hrs, with core hours being any time between Monday to Friday 8am - 6pm). Ideal candidate would possess experience of working with residents in a social housing or supported housing environment, from a range of backgrounds some with complex needs and would hold a full driving licence with access to a vehicle. *Candidates will be required to undergo a DBS check.
Duties of Resident Services Co-Ordinator:
* Provide assistance and advice to residents on a range of topics including providing support to new residents about local services, completing claims for welfare benefits and signposting to external services
* Carry out settling in visits to new residents in...