An exciting opportunity has arisen in the Referral Management Team for a Clinic Clerk / receptionist.
You will be required to cover all and support the Referral Management Centre. Main responsibilities will include booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.
Main duties of the job
You will be required to project a professional helpful manner and ensure complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.
Criteria:
* Good customer service skills face to face contact with the general public
* Proven keyboard, telephony and clerical skills
* Respect confidentiality
* Maintain a high level of accuracy
* Ability to operate effectively as part of a team
Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Please note: This vacancy may be retracted as a result of being deemed suitable for the redeployment of internal staff.
Person Specification
Education & Qualifications
* Customer Services training
* Computing or IT (MOST) or equivalent
* RSA stage 2 or 3 or equivalent experience
Skills, Knowledge & Abilities
* Effective verbal and written communication skills
* Proficient in the use of PC/computer systems
Experience
* Previous clerical experience including filing, data retrieval and photocopying
* Previous experience of dealing with the public
Personal Attributes
* Team player
* Ability to work autonomously
* Good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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