Location: St Albans, Hertfordshire, England
£30k - 35k per year + Benefits
Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.
Minimum Requirements:
* A full UK driving license is essential
* Must have at least 3 years experience in a similar role
* GCSE level education
* Car owner
You will be required to provide onsite and direct support to users in other offices which are based in Milton Keynes, Rickmansworth, and London.
Main Duties:
* Be the first point of contact for users, logging and responding to incidents using their ITSM platform.
* Providing excellent customer service to colleagues and users.
* Complete relevant and skilled investigations before escalating to the 2nd line team.
* Onboarding new starters, including conducting inductions and providing them with basic IT training.
* To liaise with 3rd party suppliers and vendors.
Experience Required:
* Knowledge of Microsoft client operating systems and applications.
* Azure Active Directory administration (users and computers).
* Strong hardware diagnostics and fault-finding experience.
* Basic Citrix Virtual Desktop administration.
* Knowledge of Office 365 including Teams, OneDrive, and SharePoint online.
* Basic understanding of LAN and WAN network topologies.
* Basic understanding of Microsoft SQL Server.
* FreshService or other ITSM Tool.
* Knowledge of Computer Hardware and Peripherals.
* Understanding of mobile devices (iPhones and Android).
* Detailed ticket logging abilities.
Monday to Friday 37.5 hours per week
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