Job summary An exciting opportunity has arisen to be part of a dynamic team in Critical Care Services. The successful candidate will be employed by the Critical Care Directorate which encompasses Intensive Care Units 2&3 and Generic Critical Care Unit. The Critical Care Directorate is seeking to appoint an efficient and motivated ward clerk/administrative assistant and will need to have excellent communication and organisational skills, be adaptable and have the ability to use their own initiative, whilst also having the ability to cope under pressure. An element of shift pattern is required within this post. A good telephone manner is essential. A knowledge of ECaMIS/PAS hospital system would be an advantage but not essential as training will be provided. Basic computer skills and typing skills would also be an advantage Your duties will consist of a wide range of clerical work including retrieval and preparation of patient case notes, filing, updating specific ward related documentation/audits, photocopying, sorting and distribution of post, answering telephone calls and being a first point of contact within the ward/unit. Critical Care Directorate is a very busy and interesting area in which to work, taking medical and surgical emergencies, it provides staff excellent experience and learning opportunities. Main duties of the job To assist in the provision of high standard care by providing a high quality efficient and clerical service to the unit staff, visitors and patients. Acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals facilitating effective communication. To input data regarding all admissions, transfers and discharges onto ECaMIS. To work in a collaborative and co-operative manner and to recognise and respect their particular contribution to the critical care team. Manage stationery levels on each unit, ensuring they are adequately stocked daily. Adhering to all Trust Policies and Procedures relating to Infection Control. Showing the ability to work well as a team member. Understand the importance pf obtaining, organising and recording information clearly and accurately. Manage and maintain HCR's/Critical Care notes ensuring they are all filed correctly and are tidy. Please note this post may close at sufficient applicants. About us South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions: Your Leadership Impact Service Improvement for Beginners After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team. Date posted 08 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum Contract Permanent Working pattern Full-time Reference number 328-PCC-7047262-A Job locations The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. Person Specification Experience Essential Previous experience of working in a clerical environment Knowledge & Skills Essential Well-developed interpersonal skills Well developed computer skills Ability to communicate effectively and efficiently Desirable Working towards advanced computer skills Qualifications Essential GCSE's A-C (Maths & English) or equivalent qualification or experience NVQ 2 in Business Administration or equivalent experience Desirable Knowledge of hospital computer systems: CaMis, Theatre Man, PACS, Ice Web Medical Terminology Person Specification Experience Essential Previous experience of working in a clerical environment Knowledge & Skills Essential Well-developed interpersonal skills Well developed computer skills Ability to communicate effectively and efficiently Desirable Working towards advanced computer skills Qualifications Essential GCSE's A-C (Maths & English) or equivalent qualification or experience NVQ 2 in Business Administration or equivalent experience Desirable Knowledge of hospital computer systems: CaMis, Theatre Man, PACS, Ice Web Medical Terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Tees Hospitals NHS Foundation Trust Address The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)