Full time, 42 hours. Working 7.30pm to 7.30am, on a four on, four off rota pattern. Brent House provides supported accommodation to adults and families, who are homeless or at risk of homelessness across three locations. Each are tailored to the needs of the clients and offer various levels of support. Our aim is to provide person-centred support to our clients, empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living. If you’re looking for a role where every day is different and are looking to make a difference, then please apply. MAIN RESPONSIBILITIES Be the first welcoming friendly face for people coming into the service Provide informal support to clients and be a listening ear Respond to incoming calls Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary Monitor the service and surrounding areas that are covered by CCTV Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book Perform any other checks or tasks as directed by staff, referring issues to relevant person You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures Maintain clean and tidy communal areas Provide detailed handovers to day staff, regarding client safety and support information Work in accordance with Health and Safety regulations and policy and procedure Attend supervision, appraisal and training as required to carry out the role Provide basic First Aid assistance until help arrives – Full training provided Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable Support your colleagues managing the night service, where required KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING Clear verbal and written English Good IT and keyboard skills Polite, assertive manner, ability to self -motivate Passion for working in a client/customer facing role We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next Documents