About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in Horsham, West Sussex?
Look no further! Here at Arthur Lodge Veterinary Surgery, we are looking for a dedicated individual to join our incredible team as a weekend Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients' lovely pets.
We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and assisting with scheduling appointments, answering inquiries, and providing general support.
This is a Part-Time position, working 20 hours over Saturday & Sunday.
Your day at Arthur Lodge could include:
1. Welcoming clients and their pets upon arrival
2. Booking appointments and arrivals on the RX Works diary
3. Helping to promote our Healthcare Plan for premium discounted preventative treatment
4. Booking follow-up appointments for pets after their initial consultation
5. Assisting the Vet and Nurse team with queries
6. Scanning paperwork onto pets' digital records
7. Liaising with clients regarding appointment booking and medication collection
8. Ordering food and medication
9. Taking payment immediately after treatment and processing 0% finance applications for clients wanting to spread the cost
10. Managing a busy reception desk with efficiency and professionalism
About You Ideally you will have:
1. Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
2. Exceptional communication and interpersonal skills
3. Strong organisational abilities and the ability to multitask in a fast-paced environment
4. A genuine love for animals and a commitment to delivering outstanding client service
5. Proficiency in computer systems and software; experience using RxWorks is a massive plus!
Cuddling pets is a must. Pets are everything to our amazing teams.
About Us
DNA Vetcare is a proudly independent group of multi-award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. They have taken their years of experience working in numerous high-quality practices to provide exceptional vet care across London and Kent.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience, and ability to provide compassionate care for your pets. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Alan and Dane are dedicated to providing excellent service to clients, respectful and caring expert care for animals, and a supportive workplace for their teams.
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