Hamilton Finch is proud to partner with a market leader in the textiles industry, renowned for its innovative and high-quality fabric products across Automotive, Marine, Aerospace & Defense, and Contract Furniture sectors. We are dedicated to supporting our client in finding a highly motivated and detail-oriented Sales Support Specialist to enhance their team’s efficiency and customer engagement.
Position Summary:
The Sales Support Specialist plays a critical role in providing high-standard support to the sales team and ensuring exceptional service delivery to all customers. This position demands a proactive, self-motivated individual who excels in both individual and team settings. You will be the first point of contact for customer interactions via telephone and email, requiring effective communication skills and a customer-focused approach.
Principal Responsibilities/Duties:
* Sales Generation & Upselling: Leverage product knowledge to actively drive sales and upsell opportunities, aligning solutions with customer needs and business goals.
* Lead Tracking & Follow-up: Maintain and update lead status in CRM systems, manage follow-ups, and ensure all sales activities are recorded accurately.
* Sales Activity Reporting: Utilize CRM and other tools to track daily sales activities, producing reports that provide management with key insights and sales statistics.
* Sales Team Coordination: Provide essential administrative and operational support ...