Parkingeye’s company culture is amazing and our Great Place to Work Certifications proves it! If you would like to join a Great Place to Work continue reading and find out what we have to offer.
Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists. We offer smart, flexible and integrated car park management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.
Parkingeye’s Customer Service Team provides a professional, best-in-class service to all our customers, whether internal, client or external. The Attendant Site Manager will be responsible for the smooth running of the Attendant team and associated operations at Sheffield Teaching Hospitals.
You will work closely with the Attendant Site Supervisor and Customer Service Attendants to embed the correct processes and procedures, encourage a culture of customer service, and have a positive impact on performance within the team. You will have a successful track record in managing/supervising, be experienced in engaging & motivating people and have demonstrable knowledge of car park management and experience of the industry.
To succeed in this role, you need to be positive, proactive, resilient and a good communicator at all levels.
The perks at Parkingeye:
* Salary of up to £29,000
* 23 days holiday (plus Bank Holidays) rising with length of service
* Pension Scheme
* Life Assurance
* Employee Assistance Programme
* Mental Health First Aiders and Health and Wellbeing Champions
* Cashback scheme for medical costs
* Weekly/Monthly Incentives
* Company funded events
Key Duties & Responsibilities:
* Monitor and motivate the Customer Service Attendant Team at Sheffield, and be accountable for the performance, efficiency and quality of output of the team.
* Carry out Customer Service Attendant observations, set actions, track performance, and evidence accordingly.
* Manage the on-site relationship with the client to a high standard, our suppliers and other internal/external stakeholders involved with the contract, ensuring our contractual obligations are met.
* Ensure excellent client liaison is built and maintained, working quickly to investigate and resolve any issues raised.
* Responsible for the effective reporting and resolution of Customer Service Attendant operational/HR issues.
* Manage staffing levels and rotas and source temporary staff when needed.
* Monitor and analyze site performance against key performance indicators (KPIs) and take relevant action to meet and exceed these.
* Be aware of Health & Safety at all times and ensure all incidents & accidents are reported by the Team and communicated directly to the Senior Attendant Manager and client.
* Support the implementation of safe systems of work and the application of established health and safety procedures. This will include conducting regular site risk assessments and communicating such information as is necessary to ensure the health and safety of yourself, your staff, site visitors, temporary workers and the general public (where applicable).
* Be responsible for the roll-out of any related changes to the team, ensuring all employees have up-to-date training to enable them to carry out their daily duties.
* Provide feedback to the team on quality or performance via regular work meetings and foster a culture of continuous improvement.
* Order and maintain new equipment as necessary in line with purchasing procedures.
* Understand and remain up to date on the requirements of the contract/site and on wider industry standards.
* Conduct investigatory and disciplinary meetings in line with the company policies and procedures.
* Complete new starter training and inductions for related Customer Service Attendant activities.
* Champion our BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
Experience & Qualifications:
* Demonstrable knowledge and experience of car park management.
* Evidence of improving performance against KPIs.
* Previous knowledge or experience in customer service roles.
* Previous successful experience of managing/supervising teams.
* Demonstrate evidence of educational qualifications.
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