Job Title: IT Support Specialist
Description:
This IT Support Specialist role offers a dynamic opportunity with responsibilities across multiple locations, focusing on supporting enterprise IT needs, incident management, and technical issue resolution. The role will demand a balance between technical skills and customer service expertise, ensuring operational excellence across the company's end users.
Responsibilities:
* Handling incidents from low to medium in complexity, providing desktop and technical support, and managing IT asset movements.
* Document and track issues using ServiceNow, respond to escalations, and manage network and device troubleshooting.
* Deliver timely, professional service while contributing to helpdesk SOPs and training materials.
* Troubleshoot hardware, software, networking, and AV/telephony issues.
* Participate in infrastructure projects and serve as a technical resource.
Requirements:
* Strong knowledge of hardware, ITSM, networking, and server systems.
* Relevant certifications such as Network A+, Cisco CCNA, ITIL Foundation, and familiarity with virtualization technology (VMware, Microsoft certifications).
* Proficiency with ServiceNow, problem-solving, and customer service skills.
* Ability to work independently with leadership and delegation capabilities.
* Technical Expertise with Microsoft Office suites (Word, Excel, PowerPoint, Teams, etc.), enterprise storage systems, backup/recovery concepts, VMware, and Active Directory.
Benefits:
* Up to £50,000
* 25 days holiday
* Pension up to 8% matched
* Free Parking
* Life Assurance 4 x salary
* 37.5 hour working
* Medical insurance
* Dental & Optical Plan