Castlefield Recruitment are currently recruiting a Head of Property Services for a national housing association based in Peterborough. This is a permanent position, paying £72,000 - £73,250 per annum. This is an agile role, with occasional national travel to regional offices and across the stock portfolio required.
The role:
1. Lead the Property Services Department, ensuring the effective delivery of responsive and voids maintenance services
2. Lead service improvement initiatives, including resident engagement, analysis of complaints, and KPI trends to shape future service delivery
3. Manage key supplier and contractor relationships, ensuring that long-term strategic relationships are built and maintained
4. Lead on the procurement of new services, overseeing the tendering and appointment of contractors for repairs and voids maintenance
5. Ensure effective contract management and performance appraisal, including regular reporting on KPIs and the operation of control mechanisms
6. Manage annual capital and revenue budgets for responsive and void maintenance services, ensuring financial control is maintained throughout the year
7. Monitor the management of void properties, ensuring that repairs are completed promptly to minimise rent loss
8. Ensure that asset management data collection targets are met, and that data is recorded accurately and promptly, contributing to the wider stock condition data collection programme
What you need:
9. Significant experience or a qualification in construction or Asset Management
10. Extensive management experience, with responsibility for leading teams in the delivery of asset management, repairs, and maintenance strategies
11. A proven track record of delivering high-quality repairs and maintenance services to customers
12. Experience managing substantial budgets and overseeing procurement processes
13. Driving licence and access to a vehicle