We've got an incredible opportunity at Lexus Preston, we are seeking a full-time Handover Specialist to join our team. This role is created for someone who enjoys delivering exceptional customer experiences while representing one of the world's most prestigious automotive brands. As a leading Lexus Centre in the UK and part of the number one group for Lexus, we're deeply committed to prioritising our customers every day, in every interaction.
In return you will receive a competitive salary including OTE Bonus.
About the role:
You will tailor a personalised handover experience for each customer, ensuring they receive comprehensive introductions to their vehicle's specifications. Our goal is to consistently provide the highest level of customer care and satisfaction, fostering strong teamwork. You'll deliver accurate information and maintain ongoing communication leading up to vehicle delivery, ensuring a customized service for every customer, every time.
Working an average 5 day week between 8:30 - 18:00 with every other Saturday off.
As a Handover Specialist, you will embody the following key elements:
1. Customer First : Our customers are at the heart of everything we do. You'll prioritize their needs by being confident on email, phone and face-to-face; building rapport with customers to create amazing experiences.
2. Kaizen (Continuous Improvement) : We believe in constantly seeking better ways of doing things. You'll have the opportunity to grow and develop your skills through ongoing training and support, ensuring you're always at the top of your game.
3. Teamwork and Collaboration : Success is a team effort. You'll work closely with colleagues across departments to deliver seamless experiences and drive results together.
4. Quality and Reliability : Lexus is synonymous with quality and reliability. You'll represent our brand with integrity, ensuring every customer interaction reflects our commitment to excellence.
We will fully support you with coaching and development every step of the way in partnership with the Award Winning Toyota Academy.
Also, to reward your commitment you’ll receive:
5. Enhanced maternity and paternity package
6. 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
7. Staff Car Scheme
8. Access to a membership with shopping discounts
9. Specsavers vouchers
10. Contributory workplace pension scheme
About you:
11. Good level of general education At least GCSE English and Maths
12. IT skills, (MS Word, PowerPoint and Excel)
13. Previous work experience within a corporate environment, hospitality and/or customer service experience
14. You must hold a full clean UK Driving licence
15. Preferential rates for servicing/repairs on your family and friend’s cars
Sound Interesting?
If you think you’ve got what it takes and would like to join our progressive motor group as a Handover Specialist please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Brand
Lexus