Job summary The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Managers to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects. The post holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week waiting time pathways and other performance targets Main duties of the job Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Work alongside and in conjunction with the Assistant Pathway Co-ordinator for fracture patients to ensure all fracture patients are booked following the trauma meeting and any trauma post-op appointments are booked, liaising closely with the Trauma Co-Ordinator. Use the Trust's transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner. Contact patients offering them a choice of appointment dates. Be flexible in your approach to work, such as covering other job roles as appropriate-(Band 3 in absence of team) To establish and maintain strong communication links with the clinical team To monitor the quality of patient pathways using Trust IT systems and act to improve the quality of information within the Directorate. Any other duties commensurate with the band and in line with the requirement of this post. Undertake validation of the 18 week RTT PTLs. Investigate and take appropriate action where pathways are incomplete. About us Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology. Our Values We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job. Date posted 17 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa Contract Permanent Working pattern Full-time Reference number 418-COR0508-MR Job locations Bedford Hospital Bedford MK42 9DJ Job description Job responsibilities To ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues. Working alongside and in conjunction with the Assistant Pathway Co-ordinator for fracture patients, to ensure all fracture patients are booked following the trauma meeting and any trauma post-op appointments are booked, liaising closely with the Trauma Co-Ordinator and VFC teams. To support allocated consultants using the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information. To contact patients offering them a choice of appointment dates, dealing with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Undertake validation of the 18 week RTT PTLs. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. Job description Job responsibilities To ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues. Working alongside and in conjunction with the Assistant Pathway Co-ordinator for fracture patients, to ensure all fracture patients are booked following the trauma meeting and any trauma post-op appointments are booked, liaising closely with the Trauma Co-Ordinator and VFC teams. To support allocated consultants using the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information. To contact patients offering them a choice of appointment dates, dealing with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Undertake validation of the 18 week RTT PTLs. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. Person Specification Qualifications Essential GCSE or equivalent in English and Maths, grades A-C Sound Keyboard & word processing (RSA II) Desirable NVQ 3 in administration or equivalent experience Experience Essential Administrative experience within the NHS Medical audiotyping experience Experience of managing own workload Experience in a patient focused or customer service role, preferably within health or social care Desirable Experience of using IT Systems such as IPM, Mediviewer, Bighand,ICE Knowledge Essential Understanding of 18 week RTT Understanding of medical terminology Audio Typing Desirable Knowledge of speciality specific patient pathways Person Specification Qualifications Essential GCSE or equivalent in English and Maths, grades A-C Sound Keyboard & word processing (RSA II) Desirable NVQ 3 in administration or equivalent experience Experience Essential Administrative experience within the NHS Medical audiotyping experience Experience of managing own workload Experience in a patient focused or customer service role, preferably within health or social care Desirable Experience of using IT Systems such as IPM, Mediviewer, Bighand,ICE Knowledge Essential Understanding of 18 week RTT Understanding of medical terminology Audio Typing Desirable Knowledge of speciality specific patient pathways Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust Address Bedford Hospital Bedford MK42 9DJ Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)