Customer Service Coordinator - Export
Runcorn
Competitive salary, please ask for more details
Healthcare, Medical Insurance, Pension, Attendance Bonus, Holiday
Days - Monday to Friday 37.5hrs with flexible start times
My client, a growing manufacturer, is looking to bolster their customer service team across their growing business. A market leader in their field, this opportunity offers long-term security & technical development at a progressive business that values its staff. This is an excellent opportunity for an individual with a strong sales/customer service background to join a growing team.
Role Description
* To provide excellent pro-active service to our customers and achieve defined Key Performance targets.
* To build good working relationships with export customers and distributors.
* Work closely with sales team, product managers, and marketing.
* To operate the administrative and order processing functions of the Company. To own these processes and develop a system for continuous improvement of these functions.
* To provide reliable administrative support for the sales teams & Managers. For example, literature fulfilment, copies of quote acceptances, PFI, and at times customer quotations.
* To ensure consistent and timely reporting of Customer Service Key Performance targets.
* To own, manage, keep up to date and ensure all appropriate databases are accurate, e.g., customer records including delivery address, VAT codes, territory allocation, etc.
* To assist the sales team as appropriate in ensuring that all quotations and tenders are processed according to appropriate deadlines and standards.
* To ensure no orders are processed without a valid PO; payment is first received for Cash-in-advance accounts.
Skills and Qualifications
* Experience of working in an office environment.
* Experience of direct customer interaction roles and demonstrate working within export.
* Able to work quickly to a high degree of accuracy and precision under pressure.
* Able to anticipate and solve a range of work-related problems using own initiative within the remit of the role.
* Able to demonstrate good communication skills, both written and verbal.
Company Information
As a business, my client is a market leader within their industry and has a strong presence across the whole of the UK. With a growing portfolio of clients, this role provides a stable and secure opportunity in the present economic market.
In return for your commitment, my client offers a stable and secure career for technically motivated engineers. If you feel this is of interest, please send your CV directly to Ben Watkins at BenW@hunterselection.co.uk.
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